<iresolution Manager Position Available - Southfield - beBeeResolution

    beBeeResolution
    beBeeResolution Southfield

    6 days ago

    Job title: Customer Resolutions Manager

    Description

    Customer Service Resolution Lead

    We seek a professional to lead customer service resolution efforts. This role involves managing regional escalations, collaborating across functions, and conducting root-cause analysis.

    • The ideal candidate will oversee the end-to-end process for executive-level customer cases in assigned U.S. regions, ensuring timely and transparent resolutions across retail channels.
    1. Escalation Management: Own the ownership of high-profile customer matters within an assigned region, guaranteeing swift and thorough solutions across channels.
    2. Liaison Role: Function as primary point of contact for mediation pre-litigation cases (including compensation buyback requests), coordinating with internal teams. 

    ,


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