Customer Service Representative - Dayton, United States - Vivial

Vivial Dayton, United States

1 week ago

Description

** Customer Service Representative - Billing**

**Job Category****:** Customer Service **Requisition Number****:** CUSTO04305 Showing 1 location **Job Details**

**Description**

We are currently looking to hire a high-energy self-starter with a passion for helping people, resolving complex issues and an analytical mindset. The right person will work well under pressure, thrive in a fast-paced deadline driven environment while maintaining an exceptionally positive and professional disposition.

**Essential Responsibilities:**

Make outbound calls to clients that are delinquent and present a very customer retention-focused, approach to collecting past due balances

Understand billing and payment processes and procedures

Research detailed billing transactions from multiple systems, sort, and explain what occurred with the billing

Use spreadsheets to organize data and explain account balances, including collection agency balances

Verify contracts to ensure billing accuracy

Focus on the goal of Customer Retention and Customer Satisfaction when dealing with external customers

Receive client inquiry calls while maintaining a positive and professional attitude

Research, negotiate and settle disputes for local and internet customers

Document all customer issues, contacts, investigation steps, and resolution in a clear and concise manner

Necessary follow-up for complete issue or inquiry resolution

Use of multiple systems and applications

Completion of necessary paperwork

Other duties as assigned

**Essential Requirements:**

College Degree Preferred or equivalent work experience

Excellent MS Excel skills

Proficient MS Office skills

Experience or understanding of CRM system (SalesForce or equivalent)

Proficient in understanding debits and credits and how they impact an account balance

Understanding basic bookkeeping functionality and accounting terminology

Excellent oral and written communication skills

Strong analytical and problem-solving skills

Strong planning and organizational skills

Attention to detail

Knowledgeable about the overall digital space, including social media

Ability to manage multiple tasks and reprioritize in a fast-paced environment

Minimum of 1-year prior collection experience

Minimum of 1-year prior customer service or equivalent experience

Minimum of 1-year prior billing or equivalent experience

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

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