Service Coordinator - Morton Grove, United States - Equipment International

Description

Service Coordinator
Morton Grove, IL
Service Department Assistant
Equipment International Ltd.
Full-time
Salary Range $50,000-$70,000 annually
Equipment International is in need of a proactive, organized, and critical thinker to support our fast-paced service business.

The ideal candidate works best under pressure and enjoys working as part of a busy but supportive, successful, and fun team.

Our family owned and operated culture is one of enthusiasm, support and passion to service our customer.

This culture has allowed Equipment International to grow from a husband and wife having a dream fifty years ago, to a cohesive group of motivated professionals responsible for the industry's fastest growth.

Founded in 1965, Equipment International sells and services the worldwide leaders in industrial laundry equipment. Passionate about the sales and service process, Equipment International is constantly looking to improve our customer's experience.

Whether by supplying more productive, energy efficient machinery, or standing by, ready to remedy a technical situation, Equipment International stands prepared to be the best partner in the laundry industry.

We enjoy taking on your problems and presenting cutting edge solutions. By entrusting your business and hard-earned money with Equipment International, you are taking out insurance on your success.

Responsibilities of the role:
Service Coordinator

Job Description:
Gathers necessary part and labor related information to complete quotes and send to customers
Follows up with vendors for part information and internal team members for labor hours required
Purchase parts for service jobs and maintain parts status for each call
Follow up on quotes sent to customers
Follow up on POs for service calls
Close tickets for technicians for invoicing and starting the quote process
Take Customer calls and update customers as needed & enter service tickets from Customers
Keep customer hot list for high priority calls and provide to Customer Service Manager
Aid in scheduling of service calls
Call select customers before/after service to keep them updated and ask for feedback
Support the warranty/return process for select vendors as needed
Back up for Parts Department – shipping, ordering and answering emails when Parts Manager is on vacation
Back up for invoicing related to service invoices
Cycle count inventory

Requirements:
Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
Accurate and precise attention to detail
Ability to analyze problems and strategize for better solutions
Excellent verbal and written communication skills
Ability to multitask, prioritize, and manage time efficiently

Benefits:
401k With Matching
Competitive Salary
Blue Cross Blue Shield PPO Medical
Vacation, Personal, and Sick Days

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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