Resident Services - Fort Collins, Colorado, United States
1 week ago

Job summary
The Experience Senior Living Team is beyond thrilled to announce the opening of our newest community The Gallery at Fort Collins We are looking for a Resident Services to join our amazing team This position is expected to start in February 2026 Interviews are happening now The Resident Services will serve as a point of contact for needs requests and complaints for all residents families guests vendors and staff They will provide personalized solutions answer phone calls take detailed messages coordinate services for residents and their families connect with all new residents introduce oneself welcome them to the community provide information on concierge services.Responsibilities
- Serves as a point of contact for needs requests and complaints li>Has a solid understanding of who the customer is provides positive service relays information routes calls appropriately takes detailed messages ensures message received by intended person in timely manner Coordinates services including dry cleaning grocery drug store delivery dinner reservations beauty parlor events transportation appointments errand running Follows up after services rendered Connects with all new residents introduces oneself welcomes them provides information on concierge services Answers questions directs appropriately Coordinates communities transportations schedule provides written confirmation Serves as liaison between culinary department guest meal reservations Makes reminder calls maintains RSVP lists Maintains security follows procedures monitors resident sign-in logbooks Receives logs incoming mail delivers receives packages Logs packages May perform other duties assigned.
Job description
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