- Oversees assigned departments in conjunction with the property General Manager, including supervisory authority to interview, select and set the pay of team members; discipline team members; make formal termination recommendations; and investigate and adjudicate complaints. Departments include engineering, housekeeping, front desk, sales, and food and beverage where applicable
- Demonstrates and provides exceptional guest service to all hotel guests
- Maintains personal connections with in-house guests and clients in the community to encourage guest loyalty
- Supervises and assists with efforts related to recruitment, orientation, training & development, scheduling, counseling, performance management, and other team member relations issues
- Assists with various accounting and financial functions including A/P, A/R, billing accounts and department reporting
- Assists in maintaining product and service quality standards by investigating complaints and initiating corrective action
- Assists in monitoring and upholding procedures for control of supplies, keys, monies and credit
- Assists in monitoring and upholding procedures for safety of guests and hotel team members
- Remains current on industry trends and local market activities
- Performs additional responsibilities as assigned by leadership
- College degree or the equivalent in related work experience
- Three years of hotel experience
- Strong interpersonal and communication skills
- Ability to speak clearly and listen attentively
- Strong organizational skills and attention to detail
- Ability to handle stressful situations with poise and finesse
- Conduct work-related functions in a professional manner
Director of Operations - Glen Allen, United States - OCI Hospitality
Description
Virginia Crossings Hotel & Conference Center is a distinguished hotel and conference venue located in Glen Allen, Virginia. Nestled on 20 picturesque acres, this location offers a serene retreat while still being close to Richmond's attractions and business districts. The hotel provides comfortable and stylish guest rooms appointed with elegant furnishings. This beautiful retreat boasts extensive conference spaces including ballrooms, meeting rooms, and outdoor event spaces. As a part of the Tapestry by Hilton family, this location is full of character and charm, with a boutique like experience for guests and event attendees. This charming location is looking for a dynamic leader to support day to day operations across multiple departments.
Job Summary
The Director of Operations assists in leading and managing multiple hotel department operations including team member staffing and relations, budgeting and financial responsibilities and manager-on-duty oversight. The Director of Operations is responsible for establishing a positive work environment, delivering exceptional guest service and administering policies and procedures established by the company and the hotel brand.
Essential Duties and Responsibilities