Associate IT Business Analyst - Houston, United States - VetJobs

Description

Job Description


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Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

CenterPoint Energy and its predecessor companies have been in business for more than 150 years.

Our Vision:

Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy.

We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.


Our Commitment:

CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.

At CenterPoint Energy, individuals are respected for their contributions toward our company objectives.

We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.

Job Summary

CenterPoint Energy

is looking for an

Associate IT Business Analyst

to join our

End User Business Device

Team , located in

Houston, TX .

You will have the ability to:

provide overall management support for day-to-day operations for Technology Services End User Services.

The management support includes end to end life-cycle events, which includes processing invoices and shopping carts, reporting, data analysis, budget and forecasting, procurement collaboration, contract compliance, computer hardware, mobile and software asset management, operational processes, verbal interactions with end users or team members, and some project management comprehension.

The position is fast-paced and requires initiative, critical thinking, flexibility, investigative and positive mind-set, well-versed in verbal and written communication skills with understanding of SAP and analytical strategies to provide the necessary tools and services to our end users with a focus on an enhanced user experience.

A basic understanding of backend requirements, comprehension of technical requirements and staying abreast corporate standards and policies to support assets such as computers, printer hardware, miscellaneous accessories, audio/visual, support services, software, multi-function devices and mobile devices and the wireless services.

Essential Functions

Understands the components of SAP and Financial Accum (O&M and Capital)
Ability to support forecasting and budget requirements
Has knowledge of necessary requirements for processing invoices
Ability to audit data for compliancy and accuracy of records
Has basic knowledge of mobile devices and the offered services
Process shopping carts accurately
Support, maintain, and report time tracking
Proficient in utilizing ServiceNow for ticketing, asset management and report generation
Develop and contribute to various metrics for progress measurements to understand trends and improve operational efficiencies
Comprehends life cycle processes for optimization of of approved assets
Knows software asset management intricacies of software licensing
Proactively updates and/or removes software products from management system
Familiar with licensing types and packaging of software
Facilitates periodic meetings with internal teams or strategic partners as needed
Observes compliancy and adherence to SLA's and other performance metrics
Benchmarking and process improvement to enhance end user services

Essential Functions Continued

Recognizes the value of managed asset operations through standardization and strategic goals.
Proficient in written and verbal communications
Understands requirements for Agile methodology for supporting operating platforms
Provides consultation to end users suitable to their need
Technologically intimate with IT industry trends and directions
Proficient in O365; including 'Cloud' services with exposure to MS Teams for chat, sharing and other featured capabilities
Knowledge of corporate policies and guidelines (Financial, Accounting, Purchasing & Logistics, etc.)
Supportive and involved in Emergency Operations events

Additional Qualifications/Responsibilities

Education Description
Requires a minimum of a bachelor's degree in Business Administration or related field OR equivalent work experience
Experience

Requires minimum of 0-3 years previous experience in IT services related to asset management life cycle of hardware and software supporting end user support processes; including financial background and understanding of Sourcing processes.

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