IT Support Technician - West Chester, United States - Merge IT LLC

Description

Our enterprise-level client in West Chester, OH, has an immediate need for three IT Support Technicians. Please see below for full details


Job Notes:

-6+ month contract / extendable and perm possible with good performance.

• ASAP start date
• Onsite in West Chester, Ohio.
• No vaccination required.
• Drug & Background required.
• Shifts = M-F / 8a 5p
• Hiring for three openings.

From the client:

This site is just being built so these roles will have a lot of build out activity to start:
1) Setting up IT Equipment on Desks
2) Setting up printers
3) Labeling cables

Once the site is up and running the team will start to work in Service Now in the On Site Support Role.

Main Responsibilities:

• Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements.
• Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
• Document and reports on work completed to ensure compliance with Company and Customer Procedures.
• Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.
• Provide customer service to internal and external customers to ensure consistent experience.
• Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.

The Ideal Candidate

• Able to follow instructions and procedures
• Proven experience in IT Desktop Service environment.
• Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role
• Demonstrates an organized approach to work.
• Demonstrates customer service abilities
• Routine administrative skills
• Good interpersonal skills, basic literacy and numeracy skills
• Demonstrates awareness of health and safety at work.

Why Choose Merge IT?

We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka 'Big Name' - think big banks, big pharma, etc.).

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Merge IT is an equal opportunity employer, and nothing in the job posting guarantees employment. We celebrate diversity and are committed to creating an inclusive environment for all employees.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.