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medical office assistant - BRICK, United States - COASTAL UROLOGY ASSOCIATES
3 weeks ago
Description
MEDICAL FRONT OFFICE ASSISTANT
SUMMARY:
Optimize patient satisfaction; scheduling appointments; maintaining records and accounts; other front desk duties as assigned.
DUTIES:
Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries
Retrieve, review and scan/file faxes in EMR system on a daily basis
Forward messages accordingly to Nurses and/or physician
File charts to appropriate location upon completion
Scan all old and/or new records into current EMR system
Prepare charts according to daily and/or weekly schedule ensuring all records are accurate and available prior to next visit
Check in and/or out patients including scheduling next appointment or procedure as requested by physician
Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; informing provider of delays or cancellations
Comforts patients by anticipating patients' anxieties; answering patients' questions
Ensures availability of treatment information by filing and retrieving patient records
Maintains patient accounts by obtaining, recording, and updating personal and financial information
Obtains revenue by recording and updating financial information; recording and collecting patient copays and balance due amounts
Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs as directed
Helps patients in distress by responding to emergencies
Protects patients' rights by maintaining confidentiality of personal and financial information
Maintains operations by following policies and procedures; reporting needed changes
Contributes to team effort by accomplishing related results as needed
Maintaining the reception area; Keep office area neat and in order at all times
Maintain communication with all Coastal Urology staff and Practice Manager
Travel to appropriate office as assigned by Practice Manger
Additional duties as needed
SKILLS/QUALIFICATIONS:
Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing, Professionalism, Quality Focus
WE OFFER A COMPETITIVE SALARY AND COMPREHENSIVE BENEFITS PACKAGE.
FOR CONSIDERATION, PLEASE FORWARD YOUR CONFIDENTIAL RESUME TO:
DENISE BARLOW
PRACTICE MANAGER
We are an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
