Senior Investigations Support Analyst - Sr Business Operations Analyst (PED #52980) - Santa Fe, NM

Posting Details · THIS POSTING WILL BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANT LISTS MAY BE SCREENED MORE THAN ONCE. · All positions at the NM Public Education Department are based in Santa Fe. · MISSION: EQUITY, EXCELLENCE AND RELEVANCE - The New Mexico ...

Job description

Posting Details

THIS POSTING WILL BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANT LISTS MAY BE SCREENED MORE THAN ONCE.

All positions at the NM Public Education Department are based in Santa Fe.

MISSION: EQUITY, EXCELLENCE AND RELEVANCE - The New Mexico Public Education Department partners with educators, communities, and families to ensure that ALL students are healthy, secure in their identity, and holistically prepared for college, career, and life.

VISION: ROOTED IN OUR STRENGTHS - Students in New Mexico are engaged in a culturally and linguistically responsive educational system that meets the social, emotional, and academic needs of ALL students.

Office of General Counsel - Licensure Investigations:

ABOUT INVESTIGATIONS: The role of the Public Education Department's Investigations is to gather the facts in a thorough and unbiased manner about complaints of ethical misconduct alleged to have been committed by a school district personnel, a school employee, a school volunteer, or a contractor/contractor's employee.

MISSION STATEMENT: The mission of PED Investigations is to help ensure a secure learning environment through integrity, compassion, and accountability so New Mexico's students, teachers, and educational community feel valued and respected.

Why does the job exist?

Acting under direct supervision, the Senior Licensure Investigations Support Analyst provides high-level clerical or administrative and investigative support services for the Investigation Unit within the Office of General Counsel of the Public Education Department.

This position will support the Investigations team by providing case management and processing of complaints of ethical and/or professional misconduct issues alleged to be committed by a professional licensee within the New Mexico Public Education System. The Senior Licensure Investigations Support Analyst will provide critical assistance to the Licensure Investigations Senior Manager and the Investigations Team by providing excellent customer service to a diverse populace; conducting time-sensitive and confidential inquiries; case management of open investigations; gathering of essential documentation; audio/video recordings or applicable police reports and court documents.

How does it get done?

• The Senior Licensure Investigation Support Analyst is responsible for the timely processing of submitted complaints and expeditiously creating a case file.
• Thoroughly gather information, documents, and/or other evidence to provide factual context for investigators to complete the investigation.
• Manage office records in accordance with established systems as well as policies and procedures.
• Draft and serve document requests, subpoenas, Notices of Investigation, and sending notifications of receipt of information received.
• Ability to answer telephones, answer email correspondence, provide customer service and greet visitors.
• Provides customer service information of general procedural information without giving legal advice.
• Provides assistance and follow-ups on inquiries.
• Interact calmly and professionally with irate individuals.
• Interact with internal and external customers civilly and with respect.
• Maintain confidential the items collected and aspects of the investigation.
• Conduct an impartial and reliable investigation into licensure applications matters and/or resignation of employment without proper notification.
• Takes meeting minutes, creates the minutes for review, and distributes the approved meeting minutes.

Who are the customers?

The Senior Licensure Investigation Support Analyst supports a wide range of internal and external constituents, such as the investigations, prosecutions and licensure teams, other PED staff, as well as School Districts and School Personnel, educators, parents, law enforcement, attorneys and the public.

Ideal Candidate

The Senior Licensure Investigation Support Analyst supports a wide range of internal and external constituents, such as the investigations, prosecutions and licensure teams, other PED staff, as well as School Districts and School Personnel, educators, parents, law enforcement, attorneys and the public.

Minimum Qualification

Associate Degree in Business Administration, Public Administration, or Accounting and one (1) year of directly related job experience in the areas of office administration, budgeting, purchasing, finance, accounting, auditing, cash management, contract management, and/or in the procedures of business and management principles involved in strategic planning. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling three (3) years may substitute for the required education and experience.

Employment Requirements

Must possess and maintain a valid New Mexico's Driver's License.

Working Conditions

Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Some sitting, standing, bending and reaching may be required.

Supplemental Information

Do you know what Total Compensation is? Click here

Agency Contact Information: Yvonne Grimes, , or Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.