SERVICENOW CMDB CONSULTANT - San Antonio, TX, United States - SOC/Day & Zimmermann Federal Services

Description

Remote SERVICENOW CMDB CONSULTANT needed for a direct hire opportunity with SOC's client to work in San Antonio

US citizenship required; Secret Clearance required; Top Secret preferred Responsibilities :

• Setting up a CMDB process comprising analysis, plan, design and implement phase.
• Manage all customer CMDB's end to end and run scheduled report outs.
• Provide configuration management support to multiple IT projects simultaneously.
• Possess comprehensive knowledge of the configuration management field and ability to complete difficult and complex assignments.
• Must have experience in implementing and using configuration management for multi-environment IT applications.
• Ability to implement and work on various IT Infra & Application using ServiceNow Discovery & Service Mapping is a prerequisite.
• Having deep knowledge of Business Service Maps and configure Availability reporting is a must
• Ability to engage customers and operation teams to resolve root cause issues in a positive, non-adversarial manner.
• Demonstrate proven leadership skills, be an independent performer and be able to deliver with minimal or no supervision.
• Should have experience in describing provisions for configuration identification, change control, configuration status accounting and configuration audits.
• Great organization skills to prioritize, follow up, deliver, and communicate status of assigned actions.
• Deep analytical skills to understand complex procedural problems, identify root causes and provide Qualifications

Analysis skills:
Ability to evaluate the current environment, gather needs, and propose a recommended CM (Config Mgmt) solution

Design/architect skills:
Ability to define and design CM standards for the technology

CM process skills:
Ability to define manageable CM processes (check-out/check-in, merge, build, release, etc.) and implement them

Scripting skills:
Ability to automate major processes

Basic networking skills:
Knowledge of Infrastructure / Networking, Networking Protocols, WMI, Subnet masks, SNMP etc.

• Customer service and communication skills: Ability to work graciously with users while resolving their issues

Training and facilitation skills:
Ability to prepare CM technology and process training for users and the ability to deliver the training effectively
Education

• Bachelors Degree or equivalent work experience in a related field (computer science, engineering)
• Experience level minimum of 3 years

Specialized certifications a plus Certifications:

• ServiceNow Security Incident Response Implementation (Highly Preferred)
• ServiceNow Vulnerability Response Implementation (Highly Preferred)
• ServiceNow Certified System Administrator (Preferred)
• ServiceNow Certified Implementation Specialist - IT Service Management (Preferred)

Employment Pre-requisites The following requirements must be met to be eligible for this position:
successful completion of a background investigation, d rug urinalysis, and verified compliance with Executive Order 14042, Ensuring Adequate COVID Safety Protocols for Federal Contractors

Note:
Any pay ranges displayed are estimations which may have been provided by job boards
Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description
All qualified applicants are welcome to apply
SOC, a Day & Zimmermann company, is an Equal Opportunity Employer, EOE AA M/F/Vet/Disability
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