PC Technician with Security Clearance - Louisville, KY, United States - TEKsystems c/o Allegis Group

Description

Under general supervision, the candidate will provide second-tier support to end-users for PC, server, mainframe applications and hardware
The candidate will offer support with problems that the first-tier of help desk support is unable to resolve
The candidate may interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem
The candidate may simulate or recreate user problems to resolve operating difficulties
The candidate will recommend systems modifications to reduce user problems
The candidate will maintain currency and high level of technical skill in field of expertise
The candidate will escalate more complex problems to Senior Level
Support responsibilities include software installation, and configurations
The Help Desk Specialist performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages
Job duties require the technician to install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs

In this position, the candidate troubleshoots printer, computer, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.