Customer Happiness Technical Specialist
2 weeks ago

Job summary
The company is looking for a Customer Happiness Technical Specialist to support its mission. The role will involve troubleshooting issues, guiding setup and tackling questions involving WordPress, integrations APIs and webhooks.
Responsibilities
- Supporting customers via the help desk with questions ranging from onboarding to advanced configuration
- Becoming an expert on how the Memberful product integrates with WordPress and tools like Mailchimp Discord Zapier and other third-party services
- Troubleshooting API webhook integration issues
- Reproducing diagnosing technical issues before routing them to engineering etc.
Job description
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