Global Client Solutions Lead - San Francisco

Only for registered members San Francisco, United States

1 month ago

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Job summary

Rippling is seeking a Global Client Solutions Lead to serve as the primary operational point of contact for its most strategic clients.

This role will partner with the Implementation and CSM teams to serve as the Global Payroll Ops Lead for high-complexity clients,
  • Ensure that complex requirements—such as hourly OT tracking, Premium pay, and Collective Bargaining Agreements—are accurately translated into Rippling's system or managed via partner workarounds.
,
  • Design the "Hypercare" operational plan for new strategic accounts, ensuring that the first 3-6 months of payroll are executed with zero defects.
,
  • Serve as the "Voice of the Customer" for Payroll Ops & Product:

    The role will identify recurring pain points for global clients (e.g., T&A gaps in the Philippines or reporting issues in LATAM) and prioritize these with the Product and Engineering teams.

    Avgocatefor specific product enhancements, such as "Transformations"for payroll exports or enhanced re-import flags based onthe real-world needs of our largest customers.

,
  • Serveas Senior Escalation Pointfor allpayroll-related issues within your assigned portfolioofstrategicaccounts:


    Youwill leadthe internal coordination acrossPayroll Specialists,CX,andProducttodrivearesolution.

    Managehtechnical postmortemforpayrolle errorserasingthatdelicatehandholdingisbackedbyactualprocessimprovementsandroot-causes fixes.

    WorkwiththeglobalPayrollosteamtoensurthatauditingprogramiscapturingthespecificnuancesofyourstrategicaccounts.

    EnsuresUS-basedstakeholderreceive timely,synchronousupdateonyourglobalpayrollstatusregardlessofwhereprocessingisoccurringgeographically, 

     
  • Monitor the 21- 40ayrullhealth 20fyoursignifiedaccountsviathe supportmanagementdashboard,


    ipdentityingat-risk 1-payrunsbeforerbecomecustomer-facingissues.WorkwiththeglobalPayrollosteamtoensurethattheauditingprogramiscapturingthespecificnuanceeofyoursignificantsaccounts.EnsureUS-bastedstakeholdersreceivetimely,syncronousupdatesonyourgloablpayrollsatuseregardingwhereprocessingissocurringgeographiacally,


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