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    Guest Services Manager - Dover, United States - Columbia Woodlands

    Columbia Woodlands
    Columbia Woodlands Dover, United States

    3 weeks ago

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    Description
    Job Summary

    We are currently seeking a

    Guest Services Manager

    to help us maintain a high standard of guest satisfaction. In this role, you will oversee our front office staff, primarily focusing on our concierges, receptionists, and porters.

    You will also coordinate with our housekeeping, valet, and sales managers to ensure that every guest has an exceptional experience throughout their stay.

    Applicants must have a postsecondary degree in the hospitality field or experience in hospitality management, preferably in a large hotel or resort.

    Duties and Responsibilities

    Oversee day-to-day operations in the hotel
    Schedule and oversee front office staff, including receptionists, concierges, and valets
    Evaluate staff performance as they interact with guests
    Resolve customer complaints
    Coordinate with our housekeeping and sales managers
    Assist with guest services tasks as needed

    Requirements and Qualifications

    Postsecondary degree in a hospitality field or equivalent experience, preferably in a hotel management role
    Extensive knowledge of hotel policies and procedures
    Attention to detail
    Customer service and leadership skills
    Computer proficiency

    Equal Opportunity Employer

    Columbia Woodlands is an equal opportunity employer.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law.

    Columbia Woodlands is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

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