Clinical Customer Service Coordinator - Baltimore, United States - Johns Hopkins Medicine
Description
**Clinical Customer Service Coordinator - MPCU**
**Requisition #:**
**Location:** Johns Hopkins Hospital, Baltimore, MD 21201
**Category:** Clerical and Administrative Support
**Work Shift:** Day Shift
**Work Week:** Full Time
**Weekend Work Required:** No
**Date Posted:** Feb. 14, 2022
Join an amazing global healthcare organization
Excellent compensation package
Awesome benefits, including dependent tuition reimbursement
**Requisition #: 481303**
**Location:** 600 Wolfe St, Baltimore, MD 21218
**Shift:**
Full-time, (40 hours)
Day Shift Times TBD
Weekend Work Not Required
Exempt
**Position Summary:**
The Clinical Customer Service Coordinator (CCSC) reports to the Nurse Manager on the unit. Responsible for facilitating information exchange between customers: patients, families, healthcare team, other departments, vendors, or outside agencies. Serves as an initial point of contact for customers either in person or by phone. Performs a variety of integral activities to assist medical, nursing and administrative staff to meet unit, department, and institutional needs. Assists with the overall coordination, planning, development and implementation of assigned projects. Oversees front-desk and administrative duties. Responsible for day-today supervision and performance management of clerical support staff.
**Education:**
Work requires a level of knowledge in health care administration or office management as obtained from the completion of an Associate's degree. Baccalaureate Degree preferred.
**Work Experience:**
2 - 3 years of work experience using customer service, data management, time management and office management skills, preferred.
**Knowledge, Skills and Abilities:**
Knowledge of medical terminology equivalent to that obtained through successful completion of JHH sponsored Medical Terminology course.
Knowledge of office and administrative procedures and ability to organize and prioritize tasks normally acquired through two to three years of related experience.
Requires comprehensive understanding of personal computers and demonstrated proficiency in the use of standard word processing, power point and spreadsheet software.
Ability to recognize and/or anticipate the needs of customers and respond accordingly.
Analytical ability to organize work, set priorities, performs duties simultaneously, and effectively function in stressful situations.
Highly effective verbal and written communication skills to coordinate/provide information to patients, families, and the health care team.
Highly effective interpersonal skills necessary to interact with patients, visitors and other health care team members.
Ability to maintain current knowledge in business related to technology and be able to apply this knowledge to the business setting by making recommendations to improve operations.
Demonstrated PC proficiency, including word processing, PowerPoint, and database/ spread sheet applications.
Requires math skills appropriate to understand and perform basic budget and spreadsheet functions
Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
We are committed to providing a healthy and safe environment for our patients, visitors and staff members. The Johns Hopkins Hospital has a tobacco-free at work policy. Employees must refrain from using any tobacco products during their work shifts including while at lunch or on breaks, and whether they are on or off campus.