No more applications are being accepted for this job
- Contact customers to determine payment status, assist customers in making payments and resolving customer issues that are deterring payments.
- Maintain a favorable image of the company at all times.
- Follow dress code.
- Be on time.
- Do not have excessive absences.
- Keep company matters confidential.
- Confidentiality.
- Must maintain complete confidentiality with regards to company financial matters.
- Account Collections and Customer Servicing.
- Make 60-80 calls daily to customers regarding payment status of outstanding invoices.
- Ensure the aging report is adequately contacted to maintain contacts with any outstanding account balances.
- Provide customers with copies of invoices, documents as needed.
- Facilitate payments from customers, including taking credit card information, providing bank/ACH information or remit to information.
- Document customer interactions and collections efforts to maintain an effective record of collection attempts.
- Serve as an advocate for our customer account service needs while proving the company's value to the customer.
- Address and resolve service/shipping/quality/warranty issues and questions.
- Enter warranty RMAs as needed, addressing customer's concerns with warranties.
- Enter credit request activities to be sent through the credit review process with GM/Operations manager review.
- Communicate to customer the value of our services, demonstrate our ability to respond to customer's needs, that differentiate us from competitors.
- Overcome any servicing objections and obstacles to continue the payment cycle.
- Build long-term relationships with our customers to enhance retention.
- Engage appropriate resources in order to address customer's needs.
- Back up Accounting Associate functions (cross trained upon successful competency in system and account collections functions), may include:
- Customer invoicing.
- Credit card and check processing.
- Customer requests for vendor set up.
- AP vendor invoice processing.
Accounts Receivable Collection Associate - Buford, United States - Staffing Resources
Description
Collections Caller / Accounting Associate Please see description below.Typical range is $16-22 and hour plus bonus. We are also offering a $1000 sign on bonus when the employee is full time on our companies payroll and has worked 90 days.
Primary Objective: