Accounts Receivable Collection Associate - Buford, United States - Staffing Resources

    Staffing Resources
    Staffing Resources Buford, United States

    1 month ago

    Default job background
    Full time
    Description
    Collections Caller / Accounting Associate Please see description below.
    Typical range is $16-22 and hour plus bonus. We are also offering a $1000 sign on bonus when the employee is full time on our companies payroll and has worked 90 days.

    Primary Objective:
    • Contact customers to determine payment status, assist customers in making payments and resolving customer issues that are deterring payments.
    • Maintain a favorable image of the company at all times.
    • Follow dress code.
    • Be on time.
    • Do not have excessive absences.
    • Keep company matters confidential.
    • Confidentiality.
    • Must maintain complete confidentiality with regards to company financial matters.
    • Account Collections and Customer Servicing.
    • Make 60-80 calls daily to customers regarding payment status of outstanding invoices.
    • Ensure the aging report is adequately contacted to maintain contacts with any outstanding account balances.
    • Provide customers with copies of invoices, documents as needed.
    • Facilitate payments from customers, including taking credit card information, providing bank/ACH information or remit to information.
    • Document customer interactions and collections efforts to maintain an effective record of collection attempts.
    • Serve as an advocate for our customer account service needs while proving the company's value to the customer.
    • Address and resolve service/shipping/quality/warranty issues and questions.
    • Enter warranty RMAs as needed, addressing customer's concerns with warranties.
    • Enter credit request activities to be sent through the credit review process with GM/Operations manager review.
    • Communicate to customer the value of our services, demonstrate our ability to respond to customer's needs, that differentiate us from competitors.
    • Overcome any servicing objections and obstacles to continue the payment cycle.
    • Build long-term relationships with our customers to enhance retention.
    • Engage appropriate resources in order to address customer's needs.
    • Back up Accounting Associate functions (cross trained upon successful competency in system and account collections functions), may include:
    • Customer invoicing.
    • Credit card and check processing.
    • Customer requests for vendor set up.
    • AP vendor invoice processing.