CPI Investigative Supervisr II - San Antonio, United States - Texas Department of Aging & Disability Services

Description

Job Description:

CPI Investigative Supervisor II or CPI Investigator Supervisor:
CPS Investigative Supervisor I or Supervisor II

upervisor work.

This position manages administrative staff and a unit of caseworkers responsible for conducting Investigations and Alternative Response (AR) cases within the CPI Division.

The Supervisor provides case consultations and monitors the status of cases within the unit by utilizing data warehouse reports to identify trends and patterns related to risk and child safety issues.

The Supervisor selects, hires, manages, and develops staff through review of performance data, individual conferences, case readings, data warehouse reports, field visits, and unit meetings to ensure productivity and compliance with policy, procedure, and service control requirements.

Provides consultative services, analysis, and technical assistance to design, implement, and monitor solutions and improvements resulting from assessment of CPI cases within the unit pertaining to all child safety issues to ensure the best outcome for the families we serve.

The Supervisor provides subject matter expertise, guidance and consultation to unit staff, internal and external stakeholders to shape effective service delivery.

The Supervisor is accountable for critical decisions that are crucial to the protection of children.

Consults with the area Program Director, regional and state office management, regional caseworkers, and external public and private stakeholders to provide details of complex, high profile and sensitive CPI cases and prioritizes time sensitive reports.

The role of an investigative supervisor is a fast-paced, high energy position, requiring daily assessment and decision-making of child safety issues.

This position requires regular on-call duties, frequency and timeframes determined by the regional area, to include holidays and weekends.

The position oversees the unit in accordance with Child Protective Services Handbook, Title III of the Texas Family Code and Minimum Standards of child placing agencies.

The position interacts routinely with clients, judges, attorneys, child advocacy centers, medical and school personnel and all parties involved in an investigation assigned to their unit.

Works under limited supervision, with considerable latitude for the use of initiative and independent judgment
Essential Job Functions:

• Plans and manages unit operations to achieve project goals and objectives for services delivery by monitoring caseloads, consulting with staff on case issues, approving leave, and holding unit meetings
• Selects, manages, and develops staff through field visits with staff, review of performance data, conferences, training, and performance appraisal.
• Interprets program policy and procedures to unit staff, other agency staff, parents, children, youth, caregivers, the courts, CASA, other stakeholders, and the general public.
• Evaluates unit performance through case readings, computer reports, and observation of unit operations to ensure unit compliance with policy, procedure, and service control requirements.
• Develops and maintains effective working relationships between Child Protective Services staff, Child Welfare boards, the general public, legal, medical, educational, and other community resources.
• Makes casework decisions regarding the removal and placement of children, and works with county and district attorneys on legal measures to initiate on Child Protective Services cases.
• Performs other duties as assigned and required to maintain unit operations
• Promotes, monitors, and ensures that respect is demonstrated for cultural diversity.
• Attends work regularly in accordance with agency leave policy.

Knowledge Skills Abilities:

Knowledge of state and federal laws and regulations related to the INV/AR program.
Specialized knowledge of INV/AR program and child welfare practice
Strong verbal and written communication skills
Skill at establishing and maintaining productive working relationships both internally and externally.
Ability to operate a personal computer and use various software packages
Ability to prepare clear and concise reports.
Ability to gather, assemble, correlate and analyze facts
Ability to prioritize and manage multiple responsibilities.
Ability to understand new information effectively and quickly.
Ability to plan, direct and assign responsibilities and supervise the work of others.
Ability to work with people from a variety of backgrounds and professions.
Ability to represent Child Protective Investigations effectively with key stakeholders