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    Network Infrastructure Engineer| Data Center - Dallas, United States - Trace3

    Trace3
    Trace3 Dallas, United States

    2 weeks ago

    Default job background
    Description
    Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients.

    Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.

    Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it
    Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.
    Ready to discover the possibilities that live in technology?
    Come Join Us
    Street-Smart

    Thriving in Dynamic Times
    We are flexible and resilient in a fast-changing environment.

    We continuously innovate and drive constructive change while keeping a focus on the "big picture." We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner.

    We are highly creative and can dig deep within ourselves to find positive solutions to different problems.
    Juice -

    The "Stuff" it takes to be a Needle Mover
    We get things done and drive results. We lead without a title, empowering others through a can-do attitude.

    We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.

    Teamwork -

    Humble, Hungry and Smart
    We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it's due and demonstrate transparency. We "bring the weather" by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.

    About the Role:


    The Network Infrastructure | Data Center Engineer will provide technical support and triage on client server, storage, networking hardware both onsite and remote.

    This position will manage any support escalation between partners and customers and determine action plan, and root cause of technical issues.

    Travel Involved to support clients nationwide.

    What You'll Do:
    Review service requests, consult with users, and provide technical analysis and deliverables to client.
    Provide Onsite support and triage on server, storage, and networking hardware
    Provide Tier Two-level support on the server, storage, and networking troubleshooting
    Perform firmware and/or BIOS updates on server, storage, and networking hardware platforms
    Initiate service requests with partners for dispatch and/or work directly with customers to diagnose an issue and affect repair.
    Access customer management environment via remote management tools to identify failure and/or issues.

    Work with backline support to isolate and confirm issues so that you can receive a component replacement, exchange, or fix.

    Access customer environment to validate repairs after they have been completed
    Responsible for customer support requests to meet customer SLA (service level agreement)
    Join or host phone or remote sessions to understand the environment and identify the next steps for remediation.
    Manage any support escalation between partners and customers
    Determine the action plan and the root cause of technical issues.

    Acquire, develop, document, maintain, and expand knowledge base of relevant products, current support policies, and methods of support delivery in order to provide technically accurate and complete solutions quickly.

    Implement "best practices" as communicated and agreed upon with the end customer
    Provide "as-built" documentation per the agreement or ticket
    Up to 80% of travel required

    Qualifications & Interests:
    An associate's degree or higher is preferred (or equivalent level of education/work experience)
    A minimum of 5 years of working experience with hands-on troubleshooting on server, storage, and networking hardware.
    CompTIA and Linux Certifications or equivalent desired
    Experience working on server, storage, and networking hardware (Juniper, Cisco, Aruba, Fortinet, and Dell).
    Exceptional attention to detail and strong organizational and troubleshooting skills
    Proficient in service and repair of all systems (current, new, and updates)
    Experience with online productivity tools (i.e., ConnectWise Manage, WebEx, ServiceNow)
    Must have initiative and motivation to learn
    Must be customer-centric and can work under aggressive timelines
    Ability to multi-task while adhering to Company and customer standards

    The Perks:
    Comprehensive medical, dental and vision plans for you and your dependents
    401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
    Competitive Compensation
    Training and development programs
    Stocked kitchen with snacks and beverages
    Collaborative and cool culture
    Work-life balance and paid time off

    ***To all recruitment agencies:

    Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.

    Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs.

    The range for this position in other geographic locations may differ.

    Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.

    Will you now or in the future require sponsorship for employment visa status?


    • How did you hear about this job?
    Campus Recruiting
    Employee Referral
    Google Search
    Indeed
    Instagram
    LinkedIn
    Networking/Industry Event
    Press release, Article, News Source
    Social Media
    Trace3 Website
    Other

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