- Execute day-to-day sales efforts.
- Inbound calls: focus on upselling and referrals.
- Targeted sales campaign outbound calls and outreach.
- Annual fund memberships.
- Manage all ticket operations, events and box office staff for one winter, one spring, and one partially ticketed sport to include:
- Back office and online system build for the season.
- Management of player guest tickets in conjunction with the compliance office.
- Management of the game day box office and ticket scanning system.
- Wrap up and archiving of all player guest and financial records from each event.
- Management, build and execution of all post season events for assigned sports.
- Monitoring of personal book of business and team sales goals for each season and campaign.
- Manage, track and develop growth in assigned book of business for each campaign, to include but not limited to:
- Full and partial season plans
- Groups and experiences
- Premium tailgates
- Continuously take part in personal and team sales development and training targeted to each unique campaign installation.
- Continually monitor and study evolving best sales practices from relevant industries with a focus on growth and the customer experience.
- Perform duties in a fast-paced, ever-changing work environment.
- Must be able to remain in stationary position for 50% of the time.
- Occasionally moves in boxes weighing up to 30 lbs.
- The person in this position needs to be occasionally move about inside the office to access file cabinets, office machinery, etc.
- Constantly operates a computer, printer, and phone.
- The person in this position frequently communicates with team members, United States Military Academy ("USMA") staff and vendors.
- Occasionally works in outdoor weather conditions.
- Must Be able to work nights, weekends, and holidays as needed.
- Bachelor's degree, or equivalent combination of education and experience may substitute.
- Experience with Microsoft Office 365 suite products.
- Demonstrated good judgment and the ability to respond quickly in a fast-paced work environment.
- Demonstrated knowledge of applicable NCAA rules and regulations.
- Team-first approach & strong work ethic.
- Ability to build and maintain relationships.
- Excellent organizational and communication skills.
- Paciolan ticket software
- Salesforce CRM
- Must be eligible to work in the United States of America, without sponsorship.
- Must be eligible to work on a military installation, including a willingness to submit to a background screen.
- Must possess a valid driver's license.
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