- Manages the staff at the Front Desk and PBX. Directs all activities of the Asst. Front Office Managers and the Night Manager to ensure communications and follow-up on any problems, guest requests or special requirements. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed.
- Reviews and monitors schedules both Front Desk and PBX to insure productivity and adequate support based on operational needs. Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met.
- Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
- Assures that all financial and credit procedures are followed. When taking a shift at the desk, follows up on credit problems. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers' work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.
- Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation.
- Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
- Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
- Champion of Four Seasons standards and Forbes / LQA standards - insures teams are properly trained, conducts regular trainings and tests to maintain 5 Star service delivery and performs beyond guests expectations.
- And More
- Successful candidate must possess legal work authorization in United States
- Previous Luxury Resort Department Head Experience preferred
- Salary Range: $90, ,000
- An on-site Physical Therapist
- 24-hour access to Indoor and Outdoor Gym
- Holiday, Vacation & Sick pay
- Robust Benefit Plan
- Company Match 401K Plan
- Laundered Employee Uniform
- Free employee meals prepared by the Four Seasons Culinary 'Ohana
- Complimentary stays at Four Seasons Worldwide
- Training and Development Opportunities
- Employee Recognition Programs
front office manager - Kailua Kona, HI, United States - Four Seasons Hotels Ltd.
Description
About Four Seasons:
Four Seasons is powered by our people.
We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.
Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.
Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.
It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Oceanfront splendour in perfect harmony with nature.
Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures.
The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat.JOIN FOUR SEASONS RESORT HUALĀLAI
Nestled along the legendary Kona-Kohala Coast of Hawai`i Island, Hualālai is a Hawaiian destination practicing traditions that have been passed down from generations before us.
All of the richness of the Hualālai experience comes from the gracious people who work here. They are our treasured Ambassadors of Aloha - the embodiment of Hawaiian hospitality- and our greatest Asset.
FRONT OFFICE MANAGER
The Four Seasons Resort Hualalai is looking for a Front Office Manager.
Candidates with a passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons.
As a member of the Rooms team, the Front Office Manager works across disciplines to deliver an exceptional experience.WHAT YOU'LL DO
Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
WHAT TO BRING
JOIN OUR 'OHANA & ENJOY OUR AMAZING BENEFITS:
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We look forward to receiving your application
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -