Representative, Customer Service l - Joint Base Andrews, Maryland, United States
3 days ago
Job summary
The Customer Service Representative is responsible for increasing customer satisfaction and retention by providing members customers patients and providers with accurate consistent timely and meaningful information.Responsibilities
- Member Core: Facility Inquiry Web Support Promote KP.Org Order ID Card Complaint ID Card Inquiry Service Review.
- Member Adv.: Eligibility Inquiry Benefit Inquiry General Complaint Correspondence Inquiry Add/Remove Dependent Service Review New Member Experience Internal Regional Request IVR Defaults.
Job description
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