Knowledge Management Director - Santa Barbara, CA
1 day ago
The Knowledge Management Director will architect and lead AppFolio's Knowledge Ecosystem.<+
Responsibilities
- Lead Internal KM Strategy and Program Execution: Evolve and execute an end-to-end internal KM strategy focused on Knowledge-Centered Service (KCS) practices to ensure AppFolians can find, use, and improve institutional knowledge in real-time.
- Orchestrate Cross-Functional Knowledge: Orchestrate a cross-channel strategy across Marketing, Product, Engineering, and RevOps to reduce information silos and improve operational efficiency while improving customer experiences across self-service, community, in-product help, and AI.
Skills
- Knowledge Management certifications highly preferred (e.g., KCS).
Job description
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