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    • Operations Workforce Management Analyst - Mountain View - HeartFlow

    HeartFlow
    HeartFlow Mountain View

    5 days ago

    Default job background
    Description

    Workforce Management Analyst

    We are seeking a Workforce Management Analyst to join our Operations team at HeartFlow.

    The ideal candidate will have experience in workforce management, analytical skills, and excellent communication abilities. They will be responsible for evaluating demand and labor trends, developing long-term headcount needs, establishing schedules, and monitoring daily performance.

    Key Responsibilities:

    • Technology & Tools:
    • Forecasting:
    • Analyze data, trends, and other factors to predict future staffing needs to meet service level targets. Assess forecast accuracy and identify changes needed to further improve overall accuracy.
    • Scheduling:
    • Support the creation, management, and adjustment of employee schedules to ensure adequate coverage and align with demand patterns. This includes shift planning, time-off management, and ensuring compliance with labor laws.
    • Real-Time Monitoring:
    • Monitor live operational performance, track agent adherence to schedules, and proactively address real-time staffing issues such as absenteeism, tardiness, and patient case volumes.
    • Data Analysis & Reporting:
    • Provide daily, weekly, and monthly reports on workforce performance, including adherence, occupancy, service levels, and other key performance indicators (KPIs). Analyze data to identify trends and recommend improvements.
    • Optimization:
    • Suggest improvements to scheduling processes, staffing models, and other workforce-related processes to improve efficiency and reduce costs.
    • Collaboration:
    • Work with operations management and other stakeholders to ensure alignment with goals.

    Requirements:

    • Bachelor's degree in Business, Operations Management, Human Resources, or a related field (or equivalent work experience).
    • 2+ years of experience in workforce management supporting teams of 200+ employees. Total work experience 5 or more years.
    • Experienced with WFM software tools (e.g., Verint, Genesys, etc.).
    • Strong analytical and problem-solving skills.
    • Excellent written and verbal communication skills.
    • Ability to prioritize tasks and manage multiple projects simultaneously in a fast-paced environment.

    Preferred Qualifications:

    • Tableau
    • Verint
    • Certification in Workforce Management or related fields

    What We Offer:

    • A competitive salary range of $70,000 to $120,000 (the higher end of the range is reserved for San Francisco Bay Area candidates)
    • A dynamic and growing company with opportunities for professional development
    • A collaborative and inclusive work environment
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