Administrative Review Officer II - Wilmington

Duties and Responsibilities · Apply in-depth knowledge of Chapter 90 and 540 CMR regulations and RMV standards. · Conduct administrative hearings on disputes, claims, and/or other matters involving the agency by interviewing witnesses, determining the admissibility of evidence an ...

Job description

Duties and Responsibilities

• Apply in-depth knowledge of Chapter 90 and 540 CMR regulations and RMV standards.

• Conduct administrative hearings on disputes, claims, and/or other matters involving the agency by interviewing witnesses, determining the admissibility of evidence and testimony, and rendering decisions based on laws, agency rules and regulations, and facts presented to ensure the agency adherence to legal requirements and equitable settlement of grievances.

• Coordinate assigned unit activities by scheduling hearings and conferences; drafting forms and form letters; attending meetings and conferences; revising agency office procedures; and maintaining agency activity records. 

• Serve as a resource for internal and external departments to research and resolve inquiries.

• Research laws, regulations, policy, and standards to ensure compliance.

• Provide customer service in a professional, efficient and courteous manner.

• Determine the need for hearings, and /or further documentation.

• Responsible for maintaining a variety of reports, correspondence, itineraries, forms, schedules, etc.

• Determine whether hearings on specific cases are warranted by consulting with agency staff and legal representatives of involved parties, reviewing documentation, the presence of procedural defects and/or weather court action is required.

• Prepare reports and document hearing cases identifying case strengths and weaknesses, findings and recommendations.

• Demonstrate a thorough knowledge of RMV/ Driver Control Unit's day to day operations.

• Demonstrate an understanding of RMV/ Driver control Unit's departmental policies and procedures.

• Ensure the accuracy of driver records and take corrective action if required.

• Use internal and external software such as CJIS, Masscourts, ATLAS, and interlock vendor websites to research records and make decisions of customer records.

• Performs related work as required.

Pre-Hire Process

Upon a conditional offer of employment, applicants must agree to and successfully satisfy: (i) a comprehensive name-based and fingerprint-based background check of his/her state and federal criminal history records information from all U.S. states, the District of Columbia and certain U.S. Territories and from some foreign nations; (ii) an employment reference check, and (iii) a satisfactory review of his/her driving records to be eligible for this position.

About MassDOT

The 4,000+ employees of Massachusetts Department of Transportation (MassDOT) take great pride in connecting the Commonwealth's residents and communities. MassDOT is responsible for developing, implementing, and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to efficiently plan, design, construct, and maintain a safe statewide transportation system which effectively meets the transportation needs of the Commonwealth. Information about MassDOT's culture and career opportunities can be found at  

MassDOT's divisions include Highway, Registry of Motor Vehicles, Aeronautics, and Rail & Transit. Headquarters (Planning & Enterprise Services) provides business and administrative support and policy leadership for each of the four (4) divisions.   

Minimum Entrance Requirements

This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.

Current MassDOT employees should use their internal MassCareers account to apply.

All job applications must be submitted online through MassCareers to be considered.  

Please provide a complete, accurate and current resume / application for MassDOT to review in order to determine if your submitted materials meet the minimum entrance requirements for the position.

Applicants must have at least (A) four years of full-time or equivalent part-time, professional experience in legal work, claims adjudication or regulatory administration, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions

I.  A Bachelor's or higher degree with a major in law may be substituted for a maximum of three years of the required experience. *

II. A Bachelor's or higher degree with a major other than in law may be substituted for a maximum of two years of the required experience. *

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

NOTE: Educational substitutions will only be permitted for a maximum of three years of the required experience.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards

• For questions regarding the job posting, please email the MassDOT Talent Acquisition Team at 
• For general questions regarding MassDOT, call the Human Resources Service Center at 857‐368‐4722.
• For a disability‐related reasonable accommodation or alternative application method, call the ADA Coordinator, Lucy Bayard, at 857‐274‐1935.

An Equal Opportunity / Affirmative Action Employer.  Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100%25 of the job requirements.  We encourage individuals who believe they have the skills necessary to thrive to apply for this role.