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Team Lead
3 days ago
Uptown Cheapskate Charlottesville Charlottesville, United StatesJob Description · Job DescriptionLove fashion, clothing, and brands? Have a background in retail? Do you genuinely love problem-solving and helping people? Uptown Cheapskate is a great place to work. We buy and sell stylish clothing and benefit the location community by helping p ...
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CRC Team Lead
2 weeks ago
Medix™ Charlottesville, United StatesWho we're looking for: · an individual who wants to lead a team of 5 supportive and passionate CRCs · a Sr CRC looking to take the next step in their career · a Clinical Research professional with 4-6 years of experience in the industry · Associates degree required · Oncology ex ...
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Driver/Team Lead
1 week ago
Rubbish Works Charlottesville, United StatesBenefits:Flexible schedule · Opportunity for advancement · Training & development · Job Title: Junk Removal Driver/Team Lead · No experience required. We are willing to provide technical training for otherwise qualified applicants. · Are you tired of being stuck in a dull job t ...
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Driver/Team Lead
3 days ago
Rubbish Works of Charlottesville Charlottesville, United StatesJob Description · Job DescriptionBenefits:Flexible schedule · Opportunity for advancement · Training & development · Job Title: Junk Removal Driver/Team Lead · No experience required. We are willing to provide technical training for otherwise qualified applicants. · Are you tired ...
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Contact Center Team Lead
1 week ago
Insight Business Solutions Inc Charlottesville, United StatesBenefits: · 401(k) · 401(k) matching · Bonus based on performance · Competitive salary · Dental insurance · Flexible schedule · Health insurance · Opportunity for advancement · Paid time off · Parental leave · Training & development · Vision insurance · This position ...
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Contact Center Team Lead
1 week ago
Insight Business Solutions Charlottesville, United States Full timeBenefits: · 401(k) · 401(k) matching · Bonus based on performance · Competitive salary · Dental insurance · Flexible schedule · Health insurance · Opportunity for advancement · Paid time off · Parental leave · Training & development · Vision insurance · This position will be remo ...
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Team Lead, Sterile Processing- 2nd Shift
2 weeks ago
Sentara Charlottesville, United StatesCity/State · Charlottesville, VA Overview · Work Shift · Second (Evenings) (United States of America) Sentara Martha Jefferson Hospital is hiring a Team Lead, CSS for a Full Time, second shift role in Charlottesville, VA Hours are primarily from 3p to 11p. · The Central Steri ...
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Team Lead, Sterile Processing- 2nd Shift
16 hours ago
Sentara Charlottesville, United StatesCity/State · Charlottesville, VA Overview · Work Shift · Second (Evenings) (United States of America) Sentara Martha Jefferson Hospital is hiring a Team Lead, CSS for a Full Time, second shift role in Charlottesville, VA Hours are primarily from 3p to 11p. · Click here to lea ...
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Electrical Operations Lead
3 days ago
Design Electric Inc. Charlottesville, United States**Design Electric Inc**, a leading construction company in **Charlottesville, VA**, is seeking a **full-time Electrical Operations Lead**. If you are passionate about overseeing electrical projects from start to finish and thrive in a fast-paced environment, then this exciting op ...
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Front Desk Medical Practice Receptionist/office
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Advanced Pain Management of Virginia Charlottesville, United StatesAdvance Pain Management of Virginia · Front Medical Office · Reports to: Director of Operations, Kristin Norman · Travel: Occasional Training Events, up to 4 trainings per year · Job Status: Full-time · Required Hours: Mon, Wed, Thur 8am-6pm; Tues 9am-7pm; Friday 7am-12:30pm · As ...
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University of Virginia Charlottesville, United StatesThe University of Virginia Office of Undergraduate Admission (OUA) is seeking an Associate Dean for Communications and Professional Development. Reporting to a Senior Associate Dean, the Associate Dean will develop and implement data-driven strategies designed to support the recr ...
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Business Development Manager
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HoneyCar CVL - Charlottesville Charlottesville, United StatesHoneyCar, the _Sweetest_ way to grow your career · **About HoneyCar** · HoneyCar is an exciting tech-driven used vehicle dealer. We have four locations across Florida and Virginia, buying and selling thousands of used vehicles per year. We blend state-of-the-art technology with a ...
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Production Assistant
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HUB International Charlottesville, United StatesBeacon Hill Associates, a division of Specialty Program Group, is a leading wholesale broker and program underwriter in the environmental insurance industry. As a wholesale broker, Beacon Hill works with agents across all fifty states placing coverage for a wide range of risks. B ...
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Manager Programs 1
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Northrop Grumman Charlottesville, United States**Requisition ID**:R **: · - ** Category**: Program Management · - ** Location**: Charlottesville, Virginia, United States of America · - ** Clearance Type**: Secret · - ** Telecommute**: Yes-May consider hybrid teleworking for this position · - ** Shift**: Days (United States of ...
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Licensed Practical Nurse
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The Laurels of Charlottesville Charlottesville, United States Full timeNEW WAGE SCALE · Want to make a difference in someone's life every day? As a nurse with The Laurels of Charlottesville, you will work as part of a team providing skilled nursing and short-term rehabilitation care to our valued guests. If you have patience, compassion and a desir ...
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Production Assistant
1 week ago
Beacon Hill Associates, Inc Charlottesville, United StatesOverview: · Beacon Hill Associates, a division of Specialty Program Group, is a leading wholesale broker and program underwriter in the environmental insurance industry. As a wholesale broker, Beacon Hill works with agents across all fifty states placing coverage for a wide range ...
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Manager Programs 1
1 week ago
Northrop Grumman Charlottesville, United States**Requisition ID: R **: · - ** Category**: Program Management · - **Location**: Charlottesville, Virginia, United States of America · - **Clearance Type**: Secret · - **Telecommute**: Yes-May consider hybrid teleworking for this position · - **Shift**: Days (United States of Amer ...
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Mid Biometrics
2 days ago
Jacobs Engineering Group Inc. Charlottesville, United States**Your Impact**: · Jacobs is looking for Mid Biometrics & Identity Intelligence Analyst to support its federal program in Charlottesville, VA. · The Program is a premier program in the industry that advances the use of tactical and strategic Identity Intelligence tradecraft to in ...
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Membership Sales Coordinator
4 days ago
StretchLab - Central Virginia Charlottesville, United StatesStretchLab Charlottesville is currently seeking a high energy, passion filled and sales motivated individual that is fitness minded and has a love for community and our brand · **COMPENSATION & PERKS**: · - Pay listed is hourly base pay + 10% commission on new members, retail & r ...
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Social Worker
6 days ago
The Laurels of Charlottesville Charlottesville, United States Full timeAre you a social worker dedicated to improving the lives of seniors? As a social worker at The The Laurels of Charlottesville, you will provide medically-related social services that help guests to attain and/or maintain their physical, mental and psychosocial well-being. · Laure ...
Contact Center Team Lead - Charlottesville, United States - Insight Business Solutions Inc
1 week ago
Description
Benefits:401(k)401(k) matchingBonus based on performanceCompetitive salaryDental insuranceFlexible scheduleHealth insuranceOpportunity for advancementPaid time offParental leaveTraining & developmentVision insuranceThis position will be remote to start but will move to the physical Contact Center in the fallCompany Information:
Insight Business Solutions offers business solutions and customer support to franchises and businesses owners. Insight Business Solutions lives by its company values and proudly gives back to the community.
We are excited to find the right person for this rewarding and dynamic opportunityJob DescriptionInsight Business Solutions seeks a highly motivated Team Lead to supervise and communicate with team members in our full-service contact center.
The Team Lead is expected to supervise daily operations and personnel while identifying areas of opportunity for improvement regarding team member performance and department policies & procedures.
The team lead will assist in coaching, and leading CSRs as they book clients for our customers, while ensuring that all performance and productivity goals are achieved.
Applicants must have an intuitive grasp of contact center software and technology as the Team Lead will be assisting the Contact Center Manager in organizational leadership, identifying trends, establishing contact center goals, and ensuring staff members are achieving desired service levels.
Ideal applicants must be organized, reliable, and results-driven professionals.They must have the ability to solve problems quickly with an ability to see the bigger picture and long-term opportunities for lasting improvements.
Prime applicants must also have excellent customer service and communication skills.ResponsibilitiesManaging teams of Call Center CSRs for various telephone projectsLead, manage and motivate Call Center CSRsPossess solid verbal and written communication skills, presentation skills and a high level of comfort in managing othersAbility to manage and coordinate multiple projects and tasksPromote a positive work environment, feedback enriched and healthy cultureMust be self-motivated and resourceful, requiring minimal supervisionAbility to quickly adjust to changing work demands and client requirementsStrong organizational and time-management skills, including attention to detailAbility to work in a fast paced environment, prioritize multiple tasks and consistently meet deadlinesMust be a team player and understand the Departmental GoalsAssist in implementing and supervising contact center best practices, projects, and processesLead, manage, and motivate Customer Service RepresentativesAbility to manage and coordinate multiple projects and tasksPromote a positive work environment, feedback enriched and healthy cultureMust be self-motivated and resourceful, requiring minimal supervisionAbility to quickly adjust to changing work demands and client requirementsStrong organizational and time-management skills, including attention to detailAbility to work in a fast-paced environment, prioritize multiple tasks and consistently meet deadlinesMust be a team player and understand the Departmental GoalsMeet quality assurance standards as applicablePerform administrative functionsWork with confidential customer information and treat it sensitivelyAppropriately communicate with customers, co-workers, and franchise ownersMaximize the productivity of resources (people, technology etc.)Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)Monitor and manage telecom systemsDeliver performance evaluations for agents (accuracy, call-waiting time etc.
RequirementsCustomer Service oriented background with proven experience as a Contact Center/Call Center Team Lead or similar positionOutgoing, positive, and fun personality with the desire to go the extra mile to ensure our personnel and customers have a wonderful experienceKnowledge of performance evaluation and customer service metricsSolid understanding of reporting proceduresProficient in MS Office and Contact Center/ Call Center equipment/software programsAvailable to work weekendsShifts may vary for each position offering, depending on business needEducation:High school diploma or equivalent; Higher degree in a relevant discipline will be appreciatedCertified Call Center Manager (e.g.
CCCM) or equivalent qualification is a plusExperience:2+ Years in Contact Center/ Call Center1+ Years in ManagementJob Type:
Full-time
Hourly Wage:
$17.50+ depending on experienceThis job description is not intended to be all-inclusive and the employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required. The business reserves the right to revise or change duties as the need arises.
This is a remote position.#J-18808-Ljbffr
