Customer Service Representative Location: Post Date: 07-25-23 - Portland, United States - PostNet

Description

Benefit/PerksCompetitive CompensationFlexible SchedulingHard work, collaboration, humanity, fun, and laughterCareer path development


NOTE:
This is an in-person role located at our store in Portland, Oregon. This is NOT a remote job.

Company Overview Since 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier.

Each franchise is independently owned by local owners that are keenly focused on helping the businesses and individuals in their community succeed.

PostNet has nearly 700 locations across North America, Central America, South America, and Africa. At PostNet, our people enable us to achieve our purpose.

Also, through diversity and inclusion efforts, we ensure our global workplaces are dynamic, supportive of all our team members, and representative of our customers and communities.

Under the supervision of the Center Owner or Manager, the Customer Service Representative is responsible for assisting customers with all store services and products.

Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned. May help to train and mentor Customer Service Representatives.

WHAT YOU BRING TO THE TABLE:
Previous customer service or sales experience in a retail environmentProficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and softwareA high school diploma or equivalent requiredValid drivers license requiredAbility to work flexible hoursMust be able to communicate clearly with customers by email, by phone, and in-personMust perform all duties in a safe and efficient manner


WHAT WE EXPECT OF YOU:
Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise ownerAssists customers with their product and service need in person, through email, and by phoneProcesses customer sales through the point-of-sale systemUp-sells, cross-sells, and actively participates in marketing and promotional initiativesOpens and closes the center, cash register, and other center systemsAssists management in maintaining, ordering, and stocking inventoryMaintains the center consistent with established standardsInteracts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staffSorts and deposits mail in private mailboxesCaptures, complete tasks, and organizes Virtual MailKeeps the store front and back office clean and organized


PHYSICAL AND SAFETY REQUIREMENTS:
Must be able to stand behind a sales counter for extended periods of timeMust be able to lift at least 50 poundsMust be able to communicate clearly with customers by email, by phone, and in-personMay be required to operate a motor vehicleMust perform all duties in a safe and efficient manner#J-18808-Ljbffr