Client Services Correspondence Representative - Minneapolis, United States - Radius Global Solutions

Description

Radius Global Solutions is a leading provider of integrated omnichannel customer engagement services and technology.

Our executive team has been together since 1995 and continues to expand and advance the company's capabilities. We have 4,000+ employees across 14 locations and our team has the knowledge and expertise to provide reliable, consistent service.

Summary of the Client Services Correspondence Representative:

The Client Correspondence Representative will receive, review, determine and execute the appropriate response for all incoming correspondence

Essential Functions of the Client Services Correspondence Representative:

• Open, sort and distribute the incoming mail
• Update weekly logs and productivity reports
• Update Collection System
• Prepare necessary letters to consumers
• Request or retrieve Validation of Debt
• Send Validation of Debt
• Maintain copies of letters and documents sent to the customer or authorized third party
• Coordinate client related requests with all internal business units

Develop and apply knowledge, understanding, and compliance with all Federal, State, and Local laws and regulations, with functional area and with Company policies and procedures

Regular attendance and timeliness are required due to the production-based nature of the business and client requirements

Non-Essential Functions of the Client Services Correspondence Representative:

Provide proactive feedback to manager concerning process improvements for efficiencies

Perform other duties as assigned

Requirements of the Client Services Correspondence Representative:

High school diploma or equivalent required. Associates Degree preferred

Experience interpreting account contracts, reports and client correspondence

Excellent written and oral communication/interpersonal skills. Ability to communicate with internal and external customers in a pleasant manner

Strong computer proficiency (MS Office products)

Effective customer service and follow through skills

Excellent time management, organizational, analytical and problem-solving skills

Ability to exercise good judgment and decision-making skills and pay attention to detail

Must adhere to all Company, Client and Consumer confidentiality and security policies and procedures

Benefits for the Client Services Correspondence Representative:

• Paid Training
• Health and Dental Insurance
• Short- and Long-Term Disability
• 401K match
• Opportunity for growth for Career advancement
• Paid Holidays
• Paid Time off (PTO)

EEO/Veteran/Disabled