Sr Fraud Analyst II - Kennesaw, United States - Bank of America

Description

Sr Fraud Analyst II (Fraud Detection - Debit & Credit Card)

Kennesaw, Georgia

**Job Description:**

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. Were devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

**Job Description:**

This job is responsible for reviewing complex products for the prevention and detection of possible fraud. Key responsibilities include researching and analyzing of account activity to assess levels of risk and fraud. Job expectations include completing inbound and outbound calls, taking appropriate action based on transaction characteristics of greater complexity, performing functions related to research, and resolving fraudulent activity and service support.

**Responsibilities:**

+ Services banking products with high-risk activity to maximize approval of legitimate transactions, minimize client impact at the point of sale, identify fraudulent activity, and restrict account activity

+ Makes decisions based on judgment, research, and extensive job experience, following established procedures and guidelines while leveraging multiple systems

+ Assesses the level of risk and makes decisions which directly affect the customer experience and risk to the bank

+ Reviews and analyzes accounts and relationships that may require differentiated treatment or specialized resolution

+ Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls

+ Records data captured during client interactions accurately

**Skills:**

+ Analytical Thinking

+ Client Experience Branding

+ Customer and Client Focus

+ Due Diligence

+ Research

+ Attention to Detail

+ Data Collection and Entry

+ Policies, Procedures, and Guidelines

+ Referral Management

+ Written Communications

+ Adaptability

+ Business Intelligence

+ Investigation Management

+ Issue Management

+ Relationship Building

**Minimum Education Requirement:** High School Diploma / GED / Secondary School or equivalent

Hours - Tuesday - Saturday - 12:00 - 9:00

**Shift:**

2nd shift (United States of America)

**Hours Per Week:**

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE ) .

To view the "EEO is the Law" Supplement, CLICK HERE ) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (Policy) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of Americas Drug-free workplace and alcohol policy, CLICK HERE .