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- Conducts claims investigations for moderate to high complexity cases in arbitration by analyzing the facts surrounding a loss to reach a recovery conclusion, including recorded statements, securing public records, and analyzing report findings.
- Applies advanced knowledge of P&C insurance industry products, services, and processes, including P&C insurance policy contracts and coverages, common law, contract law, state statutes, evidence, and damages, and arbitration program rules.
- Generates contentions that accurately illustrate the facts of loss to effectuate maximum indemnity recovery or defense based on thorough analysis of claim and applicable program rules in Automobile, Medical Pay, or Personal Injury Protection (PIP) claims.
- Recognizes and documents subrogation, SIU, and salvage opportunities, and refers accordingly.
- Reimburses policyholder's deductible after recovery is made.
- Serves as an arbitrator who reviews contentions and evidence submitted by multiple carriers and renders decisions that appropriately cite program rules, statutory language, and other considerations to articulate the rationale for the decision reached.
- High School Diploma or General Equivalency Diploma required.
- 2 years claims adjusting experience.
- Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts.
- Ability to pass required exams to serve as a panelist in arbitrations for Automobile, Medical Pay, or Personal Injury Protection (PIP) claims within 90 days (which requires 3 years claims adjusting experience).
- Advanced knowledge of common law, contract, and negligence laws.
- Ability to confidently resolve issues and negotiate fair settlements.
- Arbitration or Subrogation experience as an arbitration or subrogation specialist.
- 5+ years of Auto Liability experience.
- Currently have an active P&C Adjuster's License.
- Guidewire experience.
- Currently certified to hear Arbitration cases.
- Bachelor's Degree.
- Insurance industry designations such as AINS, CPCU, AIC, SCLA (or actively pursuing).
Subrogation Specialist mid-level - San Antonio - USAA

Description
Job Title: Subrogation Specialist
Summary:
A Subrogation Specialist at USAA provides specialized claims service in recovering payments for auto insurance losses through arbitration with third parties. This mid-level position requires advanced knowledge of the insurance industry, handling claims investigations, generating contentions, and serving as an arbitrator for disputed claims.
Strong communication skills, problem-solving abilities, and a valid insurance adjuster license are essential for success in this hybrid role.
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service, and trusted advice.
The Opportunity
As a dedicated Subrogation specialist, you will provide specialized Auto claims service in the recovery of payments made to USAA members by legally pursuing through arbitration a third party that caused an insurance loss to the insured.
You may also defend through arbitration claims by other insurance carriers against USAA.
Key Responsibilities:
Requirements:
Preferred Qualifications:
Compensation:
The salary range for this position is: $63,590 - $121,530.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits:
At USAA, our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.
These benefits include comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
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