Business Data Analyst - Berkeley Heights, United States - Fiserv
Description
Calling all innovators – find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world.
We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely.
Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved.
If you want to make an impact on a global scale, come make a difference at Fiserv.Job Title
Business Data Analyst - Sr Professional II
What Does a Business Data Analyst Do At Fiserv
The Boarding Support Data Analyst - Sr Professional II Provides support for the Boarding Support Applications.
As the Product owner of the SR tool and Product Catalog, the Boarding Support Analyst provides mentoring, training, project planning and execution support to the associate in technology and other teams who enhance and maintain the applications.
This position has oversight to work with users for generating new features for the applications based on the business need.
You will partner with internal teams (Product, Billing, Account Executives, Project Managers, and several other teams) to establish and maintain pricing, configure applications, and address system issues.
Additionally, the role maintains a project queue, developing the operational readiness process for new products which are used as part of the Service Request, Catalog, DocuSign, and ServicePoint applications to automate handoffs.
What You Will DoProduct Owner for SR Tool and Product Catalog
Collaborate with business, implementation, and internal stakeholders to prioritize and define functionality enhancements.
Oversee and perform user testing, roll-out, and operationalization of automation features.
Champion the Agile product development process.
Independently manage and prioritize work across multiple workstreams with meticulous attention to detail.
Maintain the product line hierarchy for data and selection integrity.
Update catalog data to support the business.
Work with the Product Line Owners (PLO) for ServicePoint integration and job codes.
Provide backup support for Product with pricing reviews.
Act as a Subject Matter Expert when required for the Service Request application.
Acquire a solid understanding of the Product and Billing pricing practices.
Monitor the Product Line Owners (PLO) updates to ensure consistency.
Support multiple product software releases throughout the year.
After hours support which includes weekends as well as off business hours.
Champion integration and automation opportunities to streamline client boarding.
Work with Product, Legal, Account Management, Billing and other teams to develop strategies using our internal tools to support Fiserv's business needs.
Drive meetings with cross-functional teams to successfully integrate new products as well as enhancements for existing products into the SR and product catalog applications.
Provide training, support, and direction of the application for its users.What You Will Need To Have
Strong verbal and written communication skills with the ability to communicate within all levels of clients and internal staff.
Strong collaboration and leadership skills to facilitate successful outcomes.
Strong organizational skills and attention to detail.
Strong partnership skills with the ability to maintain professionalism under pressure.
Strong sense of accountability and ownership.
Effective problem-solving skills as well as a commitment to positive solutions and the client experience.
Team player with the ability to work independently.
Ability to provide afterhours support as needed to support quarterly releases.
Proficient computer skills including MS-Office Suite (Excel, Outlook and Word, SharePoint and reporting tools)
What Would Be Great To Have
Bachelor's degree preferred or equivalent work experience required.
Two years work experience in project management.
Strong project management knowledge including the ability to effectively manage and prioritize projects, issues, and tasks.
Previous financial services industry, implementations, or installations experience highly desired.
Proficiency in strategizing and transforming product features into automated solutions.
Ability to create and drive automation strategy while ensuring alignment with the overall debit product roadmap.
This role is not eligible to be performed in Colorado, California, New York or Washington.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
What You Should Know About Us
Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries.
As a FORTUNE 500 company, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to excellence and purposeful innovation.
Our Commitment To Diversity And InclusionFiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Warning About Fake Job Posts
Please be aware of fraudulent job postings that are not affiliated with Fiserv.
Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address.We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call.
We won't ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won't send you a check to cash on Fiserv's behalf.
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