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- Work from home with a global remote-first community
- 100% employer-covered medical, dental, and vision options available to you
- Fidelity Employer Sponsored 401K
- Flexible PTO and Quarterly Volunteer Days
Technical Support Engineer - Atlanta, United States - Joinmotiv
Description
Work closely with client stakeholders to triage and troubleshoot technical issuesEvaluate implementation results, deploy solution components and workarounds, and participate in the product configuration efforts in order to meet clients' specific requirements
Engage with multi-discipline internal and client teams to ensure successful resolutions within customers' environments
Share knowledge of relevant technical areas at an applicable level of depth and detail within the Support organization
Document and report product issues, enhancement requests raised in the field, and possible implementation flow improvements
Participate in the team on-call rotation during weekends or holidays, a few times per year
Must Haves
2+ years of professional experience in information technology in a customer-facing role – preferably involved in product implementation and hands-on technical activities within enterprise corporate environments
An undergraduate degree in Computer Science, Information Technology/Systems, or other related technical disciplines. A graduate degree in a technical or business discipline is a strong plus. (Extensive professional experience may be considered in lieu of a formal degree.)
Meaningful experience with installation, configuration and management of Linux-based Operating Systems, including basic shell proficiency (bash, sh, ksh, tcsk, etc.), experience with package management systems (apt/dpkg, yum/rpm, etc.)
, file archiving tools (tar, gz, zip, bz2), remote access and file transfer protocols (SSH, SCP, SFTP/FTP), file sharing technology (NFS, CIFS/SMB), and authentication frameworks (LDAP, Kerberos)Basic experience with some RDBMS, such as Microsoft SQL Server, Oracle Database, PostgreSQL, MySQL/MariaDB, IBM DB2, etc.
Nice To Haves
Professional experience in Docker and Kubernetes deployments - an advantage
Troubleshooting complex software issues, working from written and oral instructions as described by the technical support organization, sales organization, account managers and customers themselves.