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    • Sales Operations Sr. Analyst - Mountain View - Elastic

    Elastic
    Elastic Mountain View

    1 month ago

    Default job background
    Description

    About the Role

    This Business Transformation Associate role focuses on end-to-end processes of project intake, discovery, and prioritization, through to project completion. The Associate will work with business partners, end-users, and their management teams to change and improve processes, document/write business requirements, and guide features that deliver simplicity and scale to the business.

    Responsibilities

    • Bring a design-centered approach to partnerships with sales teams, optimizing customers' requested changes through the prioritization of new enhancements.
    • Lead team members to clarity on business requirements, sequencing enhancements based on the needs of the business as a whole.
    • Proactively identify where business processes prohibit the company from scaling at pace and suggest enhancements.
    • Create enablement plans, End-user acceptance testing, and assist in end-user troubleshooting to identify possible solutions.
    • Collaborate closely with IT resources to define and implement effective and efficient solutions to business challenges and opportunities.

    Requirements

    • 2+ years of experience working with Salesforce, particularly in the Sales Cloud environment.
    • 2+ years of experience in two or more areas related to integrations with Salesforce: sales forecasting applications, sales productivity tools, sales activity tools, territory management, data quality, third-party research tools, compensation management, lead process management, campaign management, marketing automation.
    • Bonus: Experience in developing business processes and requirements for integrating Sales Cloud with boundary systems: Clari (Sales forecasting), Marketo (email automation / marketing automation), Xactly (compensation), and others.

    Functional Skills

    • Strong social skills.
    • Understanding of Territory Management, Data Enrichment, Lead Process, Opportunity Management, Sales Productivity, Forecasting, and Sales Compensation.
    • Experience in translating business requirements and processes into low-friction automation and high-impact systems.
    • Passion for exceptional documentation including diagrams, standards, and project plans.
    • Ability to explain complex systems and technical topics in a clear, concise manner to others who may have minimal technical knowledge using oral, written and visual presentations.
    • Strong problem-solving, critical thinking, and analytical skills.
    • Desire to learn and apply new technologies.
    • Comfortable in a distributed, diverse environment, and can work remotely and independently.

    Additional Information

    Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

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Sales operations sr. analyst