End User Support Technician Philadelphia, PA - Corehire Client

    Corehire Client
    Corehire Client Philadelphia

    1 week ago

    Description
    End User Support Technician Philadelphia, PA

    Industry:
    Hospital (Previous experience preferred)


    Type:
    Contract

    Length: 6+ months


    Location:
    Onsite Philadelphia, PA


    Rate:
    $20-$22/hr


    Key Skillsets:
    Hospital experience
    Project deployment experience
    A+ certification
    3-5 Years' experience
    Printer support
    Car (ability to get to offsite location)
    Military background plus
    Worked on Project work

    Education & Certifications

    • Required: High school diploma (minimum)
    • Preferred: Some college or technical school diploma
    • Preferred Certifications: CompTIA A+, Network+, Security+
    Experience

    • At least 1 year of End User Device (EUD) support, Service Desk, or equivalent technical support experience
    • Healthcare IT or medical terminology knowledge preferred

    Summary of Job:

    • Tier 1 technical support for PCs, end user devices, peripherals, operating systems, and application software
    • Incident management, problem management, and escalation procedures
    • Call logging, ticket tracking, and queue management through Service Desk tools
    • Hardware/software troubleshooting (printers, terminals, networking, telecommunication hardware)
    • Microsoft environment expertise: security, deployment, imaging, auditing, licensing, compliance, upgrades
    • TCP/IP protocol suite fundamentals
    • Remote and on site support using standard tools
    Professional Strengths Needed

    • Strong customer service orientation with clear communication and documentation skills
    • Ability to analyze, diagnose, and resolve issues independently or as part of a team
    • Organized, process driven, and able to recommend service improvements
    • Experience reducing repeat incidents through proactive recommendations

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