dispatcher - Levittown

Job summary

A Dispatcher, under the supervision of a manager, is responsible for communicating with drivers, school district personnel and parents for daily routes, trips and extra-curricular activities of students for our clients.

Responsibilities

• Communicating with schools, parents, drivers and aides;
• Answer telephone inquiries and communicate on two-way radio
• Assist manager with ensuring employees report to work as scheduled and all vehicles are staffed for the day; assigns substitute drivers, as needed; plans, schedules and assigns drivers for special transportation, including field trips, athletic events, public charters etc.
• Observe and track route timing;
• Read and follow established School District contracts
• Report concerns, violations or issues to the Operations Manager or Supervisor
• Keep records and submit reports, including all documentation for complaints, accidents, routing changes, etc., maintenance records of mileage, gas consumption, and other related data;
• Ensure employees perform the required daily vehicle inspection and buses are cleaned daily as required by law.
• Assist the shop in scheduling maintenance and repair of vehicles, coding invoices and record keeping
• May handle back up driver duties or perform miscellaneous clerical/office duties while buses are in route.
• Be on-call for emergencies and weekends as needed;
• Work closely with Operations, Safety, Training and Fleet Maintenance departments
• Follow company policies regarding pupil/client management and relations with parents, teachers, guardians, and the public in general
• Assist manager with monthly billing, payroll, account receivables, account payables and month end requirements
• May assist manager in implementing driver recruitment programs to ensure coverage of daily home to school routes and sufficient substitute personnel
• May assist manager in disciplinary matters and overseeing yearly road test evaluations
• May assist manager in ensuring all drivers complete all necessary job related training and planning driver safety meetings
• Responsible for carrying out all STA policies and State & Federal applicable regulation.
• Knowledge and implementation of contents of School District contracts
• Communicating with schools regarding calendars, complaints, bus incidents
• Assist manager in development of charter business during non-school days and summer months
• All other duties as assigned by Management

Job description