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Dania Beach

    PBX/ At Your Service Agent - Dania, United States - Marriott Fort Lauderdale Airport

    Marriott Fort Lauderdale Airport
    Marriott Fort Lauderdale Airport Dania, United States

    2 weeks ago

    Default job background
    Full time
    Description

    GENERAL JOB DESCRIPTION:

    Serve as the main point of contact for all guest requests and needs, including answering calls, dispatching requests and following up to ensure guest satisfaction with result.

    JOB REQUIREMENTS:
    Ability to communicate effectively with guests and co-workers

    Upward reaching

    JOB FUNCTIONS:

    · Attend to each call in a courteous and efficient manner, using correct telephone etiquette.

    · Dispatch appropriate personnel to satisfy guest requests and resolve guest issues.

    · Maintain a daily log of all calls. Information should include:

    a. Guest name, room number and folio number

    b. Service request or issue

    c. Time of call

    d. Agent name

    e. Action taken/resolution

    f. Follow up information, including final status

    · Maintain and be familiar with a directory of information that contains, but is not limited to, the following, so guest requests and questions can be answered:

    · Assist in maintenance of bulletin board, or other visual representation, to note any outstanding issues, supply shortages, etc.

    · Operate and/or explain TDD operation for guests.

    This private employer offers a Competitive Compensation, Benefits Package and Opportunity for Career Growth.

    Benefits include:


    •Healthcare Insurance (Medical, Dental & Vision)


    •401(k) Plan


    •STD & LTD


    •Life Insurance


    •Wellness Program


    •Vacation/Paid Time Off


    •Tuition Assistance


    •Discounted Hotel Room Rates (Marriott & Hilton)


    •Community Service Program

    Source: Hospitality Online

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