Staff Chief of Staff - Seattle, Washington, United States

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving ...

Job description

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. 

When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities—ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing. 

Staff Chief of Staff

PXE Strategy Realization Office

Why We Have This Role

This Strategy Realization Office team member will play a critical role in translating Qualtrics strategy into execution as a direct line of support for one the Executives in our Product, UX, Engineering, and Security (PXE) organization. This highly cross-functional role acts as an internal consultant and operational excellence leader to identify and solve critical business problems. As an experienced generalist, you will artfully combine strategic thinking with hands-on execution to help the function run smoothly, make smarter decisions, and achieve their strategic goals.

How You'll Find Success

• You are a business generalist who can quickly adapt to evolving business needs and "parachute" into different areas where help is most needed.
  
• You have exceptional strategic thinking and problem-solving abilities, including identifying the problem, then designing, recommending, and operationalizing a sustainable solution.
  
• You can apply flexible business operations and change management expertise to drive efforts and implement sustainable change with a variety of stakeholders.
  
• You possess a broad understanding of various business functions - including product development, UX, security, engineering, finance, sales, and marketing - allowing you to effectively advise on strategic decisions.
  
• You have strong written and verbal communication skills to simplify and effectively communicate complex ideas/concepts to stakeholders at all levels of the organization.
  
• You collaborate effectively with others to foster a culture of openness and possess a strong ability to influence without direct authority.
  
• You are organized and enjoy juggling multiple priorities at once. With a high degree of curiosity and self-motivation, you thrive in fast-paced, ambiguous environments.
  
• You are comfortable managing-up to get things done and drive business outcomes.
  
• You have a high EQ and executive presence. You are direct, have a bias for action, and value optimism, grit, and curiosity.
  
  

How You'll Grow

• You will influence core systems and processes that underpin the success of the PXE organization and Qualtrics.
  
• You will gain breadth of exposure and knowledge across many functions in a large Product, UX, and Engineering organization and across the enterprise.
  
• You will have continuous exposure to executives and senior leaders.
  
  

Things You'll Do

• Strategic problem solving and project management: Own projects to address complex, high-priority problems that span multiple departments. Recommend data-driven solutions to executives and orchestrate execution to ensure results are delivered on time and on budget.
  
• Drive operational excellence and efficiency: Proactively identify and resolve inefficiencies and bottlenecks across various processes and systems to improve efficiency, reduce costs, and enhance overall operational effectiveness.
  
• Enable data-driven decision making: Analyze data from various sources to provide executives with actionable insights to help them navigate complex business challenges and inform strategic decisions.
  
• Manage the operating rhythm: Manage the functions "rhythms of business" to align to those at the PXE and enterprise levels. This includes preparing weekly performance reports, coordinating MBRs & QBRs, and board meeting preparation.
  
• Provide dedicated executive support: Support an executive leader with planning, benchmarking, workforce planning, finance reviews, risk reviews, customer and partnership-facing engagements, and communications.
  
• Drive talent development initiatives: Manage cadences for training and development, mentorship programs, and performance reviews. Identify and own strategic projects that focus on internal talent development in specific areas.
  
• Change Management: Directly support transformation efforts by identifying and aligning stakeholders, communicating changes effectively, proactively anticipating and addressing resistance, and reinforcing changes to drive new behaviors and mindsets.
  
• Cross-functional collaboration: Operate as cross-functional "connective tissue", fostering collaboration and alignment by working across various teams and departments.
  
• Driving growth by achieving business goals: Help the company achieve its strategic objectives by aligning operations and execution with top strategic priorities, tracking success markers, and ensuring that the organization is operating at an optimal level.
  
• Proactively "put out fires": Address urgent operational issues and challenges as they arise, solving them within the broader strategic and transformation context.
  
• Foster a learning culture: Promote continuous learning and improvement within the organization and your team.
  
  

What We're Looking For On Your Resume

• Bachelor's Degree in Business, Operations, Finance or related field AND 17+ years of work experience working in two or more of the following disciplines: program management, operations, finance, product management, engineering, infosec, or design.
  
• Track record of managing complex business programs including implementing organization-wide improvements and optimization. This includes the ability to drive significant organizational changes, streamline processes, implement new systems or structures, and drive strategic execution.
  
• Experience in effectively engaging, consulting, and informing stakeholders at all levels, ensuring alignment and buy-in.
  
• Experience directly supporting executive or senior leadership.
  
• Demonstrate direct, results-based impact on business outcomes.
  

What You Should Know About This Team

• Newly formed team that is highly trusted by C-suite
  
• Team of highly skilled business operations generalists and problem solvers
  
• Collaborative creators with a keen ability to collaborate effectively
  
• Expert communicators to key business stakeholders
  

Our Team's Favorite Perks and Benefits

• Experience Bonus: Qualtrics offers US employees an annual $1,800 "experience bonus" to provide an experience they might not otherwise have—attend a sporting event or concert, travel somewhere new, or even support a nonprofit or infuse funds into a small business in your area.
  
• Learning and Development: All team members are encouraged to devote 10% of their time to personal learning and development.
  
• The satisfaction of empowering large networks through technology.
  
• The opportunity to work with a diverse range of influential brands.
  
• A role that encourages personal growth and initiative within a growing business area.
  

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid 

 
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
 
​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act
 
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
 
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For full-time positions, this pay range is for base per year; however, base pay offered within this range may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, mental health benefits, and an experience bonus. For a detailed look at our benefits, visit Qualtrics US Benefits.

Washington State Base Annual Pay Transparency Range $162,500—$233,000 USD