Customer Service Representative - Salt Lake City

Only for registered members Salt Lake City, United States

2 weeks ago

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Job summary

This role involves acting as a front-line problem solver to address client concerns and assisting them as needed in providing an exceptional client experience every day.

Responsibilities

  • Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced high volume environment
  • Interact with customer service team perform moderately complex customer support tasks manage risk by following all policies procedures staying abreast changes them advocate for digital services online delivery statements documents eSign paperwork any other digital opportunities needed receive direction customer service supervisor escalate non routine questions

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