Information Systems Analyst - Milwaukee - Perlick

Description

Vision Statement

Innovating the solutions that power the world's best entertaining and food service experiences.

Mission Statement

Perlick is a 5th generation family business that serves as an essential partner in the commercial foodservice and residential appliance industries. We put our customers first in everything we do by engaging a team of world class associates to develop, produce, and deliver premium products and customer experiences that provide a lifetime of exceptional value.

Values

Lead By Serving – others before self, Grow by Innovation – solutions that exceed our customers' expectations, Continuous Improvement – strive to get better every day, Live the Legacy – maintain our positive reputations with the future in mind

Summary

Reporting to the IT Operations Team Lead, the Information Systems Analyst plays a critical role in designing, implementing, and managing an organization's information systems to improve operational efficiency and support decision‑making processes. This role involves working closely with different departments to understand their technology needs, analyzing system performance, troubleshooting technical issues, and recommending solutions to enhance productivity and data management. This position requires strong analytical skills, technical expertise, and the ability to translate business needs into technological solutions.

Principal Duties & Responsibilities

• System Analysis & Design: Evaluate, design, and implement information systems that align with organizational goals, ensuring systems are efficient and meet user requirements.
• Data Management: Analyze and manage data flow within the systems, ensuring data accuracy, integrity, and security while providing support for data‑related inquiries.
• Systems Maintenance: Monitor system performance, troubleshoot issues, and provide timely resolution for technical problems to minimize downtime.
• Software Implementation: Assist in the implementation of new software or updates, including testing, training, and user support to ensure smooth integration and optimal usage.
• User Support: Act as a liaison between IT and other departments, providing technical support, training, and troubleshooting assistance for system users.
• Documentation: Develop and maintain comprehensive system documentation, including user guides, procedures, and technical manuals.
• Process Improvement: Identify opportunities for improving current systems and processes, recommend and implement enhancements to streamline operations and increase efficiency.
• Compliance & Security: Ensure systems comply with organizational policies, industry standards, and security protocols to protect sensitive information.
• Vendor Coordination: Work with third‑party vendors and service providers to ensure the proper implementation and maintenance of IT systems.
• Project Management: Manage system‑related projects, including defining project scope, timelines, and deliverables, while coordinating with stakeholders to ensure successful execution.
• Other duties as assigned.

Qualifications & Requirements

• Bachelor's degree in Information Systems, Computer Science, or a related field.
• 2+ years of experience in information systems analysis, systems administration, or a similar role.
• Proficiency in systems analysis methodologies, database management, and information security principles.
• Proficiency in SQL server administration.
• Familiarity with programming languages (e.g., SQL, C#) and enterprise systems (e.g., ERP, CRM, or financial systems).
• Strong problem‑solving and analytical skills with a keen attention to detail.
• Excellent communication skills, with the ability to explain technical concepts to non‑technical users.
• Project management skills and experience in coordinating cross‑functional teams.
• Knowledge of IT standards, policies, and best practices.

Preferred Skills And Experience

• Experience with Epicor or similar ERP system.
• Experience in a manufacturing environment.
• Workato embedded iPaaS, Znode e‑commerce, Webflow, ECM document management systems, Bartender labeling software, Powershell.

Core Competencies

• Exhibits core cultural behaviors that reflect Perlick's values to support our mission and vision.
• Being Resilient: Demonstrates composure and professionalism under difficult circumstances. Bounces back from setbacks or adversity. Maintains productivity under stress or pressure. Overcomes obstacles and learns from failures.
• Drives Engagement: Celebrates others' successes. Helps others see why the work matters. Shares involvement and visibility with others. Draws a link between the work and own motivation.
• Plans and Aligns: Aligns own work plans and priorities with those of other units. Balances the need for adequate planning with the need for action. Creates a realistic timeline with steps outlined in the right sequence. Anticipates and minimizes bottlenecks or delays.
• Self‑Development: Shows personal commitment and takes action to continuously improve. Accepts assignments that broaden capabilities. Learns from new experiences, from others, and from structured learning. Makes the most of available development resources.
• Complexity, Judgment and Problem Solving: Generally structured work, but involving a choice of action within limits of standard policy and procedures.

Physical/Sensory Demands

Daily work may include sitting, bending, standing, crouching, reaching, and some lifting (up to 25 lbs.).