Software Engineer - Thornton, United States - Avaya

    Avaya
    Avaya Thornton, United States

    1 week ago

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    Description

    Location: Thornton, CO, US

    **About Avaya**

    Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at To be successful in this role you will be passionate about technical issues and customer satisfaction . **Skills**

    Experience with Avaya Aura Core Applications (Session Manager, System Manager, Communication Manager, Session Border Controller, Avaya Media Server, Breeze, etc.)

    Operating System: Linux and vSphere/ESXi administration and troubleshooting

    Network Protocol Analysis, SIP, TCP, UDP, TLS, HTTP, HTTPS, SOAP, SSL, RTP, SRTP, RTCP, SRTCP, DNS, NTP, tshark, tdpcump, ESXi Network Stack, pktcap-uw

    Ability to analyze Linux application performance and identify potential application performance bottlenecks, and to facilitate root cause analysis of hypervisor, guest OS, or application problems.

    Enterprise Virtualized environments: VMware vSphere products including ESXi,(Required), oVIrt/KVM, AWS, Azure

    Experience with Network Storage systems (QNAP, XigmaNAS, NFS, iSCSI) for use in virtualized environments

    Experience with Seibel ticketing systems, Confluence, JIRA, Sharepoint

    **About the responsibilities**

    . Detection and Isolation of protocol issues to problematic systems.

    Troubleshoot issues with respect to virtual private cloud involving onsite VMware or KVM environments. Isolate issues with application, guest OSs, virtual compute, memory, or storage subsystems.

    Work closely with field services engineers, business partners, customers, and R&D development engineers to resolve issues on systems in the field.

    Maintenance of customer environment troubleshooting lab systems. Ability to simulate customer environments within a virtual lab configuration.

    **Experience**

    Experience with Session Initiation Protocol (SIP) solution troubleshooting and SIP messaging. Familiarity with the many SIP related RFCs.

    Experience with protocol analysis relating to SIP, HTTP/S, SOAP, UDP, TCP, TLS, SSL, certificates, etc.

    Experience with Avaya enterprise solutions, especially in the Aura core applications (Session Manager, System Manager, Communication Manager, Session Border Controller, etc.)

    Troubleshooting hypervisor, guestOS, and application issues in Virtual Environments on VMware ESXi, KVM, AWS

    **Education**

    Bachelor degree or equivalent experience Advance Degree preferred **Footer**

    Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at ) and applicable Privacy Statement relevant to this job posting (accessible at ).