- Entertain and conduct fun, informative, and sense-filling tours of San Francisco and Sonoma/Napa County wine country as an authority and ambassador for the region.
- Maintain a safety-first environment at all times.
- Responsible for the best-in-class tour product and customer satisfaction scores that make Painted Ladies Tour Company the highest-rated tour company in the Bay Area.
- Maintain and improve overall Guide Team customer satisfaction scores.
- Oversee Guide Team's VW Bus pre- and post-tour checklists and prep schedules.
- Become an expert on guide training as designed and practiced by the company's owners to ensure Quality Control of the tours.
- Recruit, interview, and assess candidates for future guides.
- Other duties and tasks as assigned
- Two years of managing a team.
- Four years as a professional tour guide.
- General knowledge of San Francisco and the Napa/Sonoma region.
- Safety Minded.
- Personable and friendly customer-service-minded personality.
- Great communicator who is curious about others.
- Able to tell stories and multi-task. (Sense of humor is a plus)
- Nimble problem solver.
- Fluid English speaker.
- Must pass a drug test.
- Clean driving record and a California driver's license.
- Ability to drive an incredibly fun, vintage Volkswagen Bus. (Manual transmission a plus.)
- Able to work weekends on a rotation.
- All employees are subject to a background check.
- Hourly: 40 hours per week for the right candidate.
- 100% of gratuity per tour (no splits).
- Bonus plan for excellent customer reviews.
- And, more.
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VW Bus Tour Guide Supervisor: City and Wine - San Francisco, United States - Painted Ladies Tour Company
Description
JOB POSTING
Painted Ladies Tour Company
GUIDE SUPERVISOR
FULL TIME, Non-Exempt
The San Francisco Bay Area's most highly-rated wine tour company seeks a working Guide Supervisor to get on the ground floor as travel and tourism resumes This position full-time.
In addition to being our Lead Guide, Painted Ladies Tour Company will train the position on comprehensive guide training to meet our Best-In-Class guest satisfaction standards. The right candidate will be a culture carrier throughout the guide team and represent our beautiful region to domestic and international tourists as an authority on San Francisco and the wine region.
Responsibilities:
Desired Experience and Requirements:
Compensation:
ABOUT PAINTED LADIES TOUR COMPANY
Fully restored, vintage VW busses. A worldly, first-class city. And the world-renown wine country of Sonoma and Napa Counties.
San Francisco's Painted Ladies Tour Company takes its touring guests through the rich, diverse, and exciting neighborhoods of The City in a one-of-a-kind touring experience. Our professional tour guides climb The City's legendary hills and navigate vibrant and iconic neighborhoods rich in culture. We take guests on tours that fill all the senses. An excellent and nostalgic soundtrack accompanies full narration, incredible vistas of The City, and photo stops of iconic street art.
For a different vibe, Painted Ladies Tour Company's wine tour is the most highly rated on review forums like TripAdvisor. These day tours are the best and easiest way to get from The City to several hand-selected wineries' tasting tables nestled deeply within wine country. Informative about the wine-making process—from grape to glass—and relaxing in every way, guests leave the driving to us
We are proud to be a small, family-owned tour company founded to show guests the best of this incredible region with experiences that will leave lasting memories. We love sharing our wonderful home with visitors and new friends from around the world.
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