Recertification Specialist - Phoenix, United States - Valentineapts

    Valentineapts
    Valentineapts Phoenix, United States

    1 month ago

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    Description

    Date Written or Revised:
    November 21, 2023


    FLSA:
    Non-Exempt
    Key Responsibilities (Essential Duties and Functions)

    This list of duties and responsibilities is not all-inclusive and may expand to include other duties and responsibilities based on business need.


    • The primary responsibility of the Recertification Specialist is to perform all resident's annual and interim recertifications in accordance with CHA and HUD guidelines
    • Generate, serve and deliver resident correspondence including but not limited to rent correspondence, flyers, letters, and memos
    • Counsels residents on rent payments and discusses reasons for any schedules changes to their rents. Must be able to explain ACOP and lease terms, conditions, and policies
    • Performs all aspects of the Movie-In and Move-Out process including Resident and unit status updates. Assists with collecting and posting rents
    • Generates and submits transfer packages, lease additions, reasonable accommodations and other residents' requests
    • Performs errands as they relate to the operations of the property
    • Performs work in a safe manner and actively encourage others to comply with safety rules and regulations
    Education/Experience


    • Must have excellent oral and written communication skills
    • Ability to prioritize, coordinate, and maintain follow-up on a number of projects simultaneously
    • Must handle highly confidential information in a strictly professional manner
    • Ability to work independently, exercise good judgement and be resourceful
    • Bilingual in English and Spanish preferred
    • Customer service experience in a hospitality or customer facing industry required
    • Subscribe fully to all policies and procedures of the Company and be prepared to enforce them at all times
    Work Environment/Physical Demands
    This job operates in a clerical office setting. This role routinely utilizes standard office equipment such as computers, phone, photocopiers/printers, and filing cabinets.
    This position requires sitting, bending, stooping, or standing as necessary. Our offices are equipped with electronic desks for standing or sitting.
    McCormack Baron is an Equal Opportunity-Affirmative Action Employer, committed to diversity, inclusion, equity and belonging.

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