Service Advisor - BLOOMFIELD AVE WEST CALDWELL, New Jersey, United States

Description · Are you searching for long-term growth and development in your career? Then Paul Miller Auto Group is ready for you to join our award-winning team Paul Miller doesn't just lend his name to a dealership; he ensures it maintains a reputation as the gold-standard for t ...

Job description

Description

Are you searching for long-term growth and development in your career? Then Paul Miller Auto Group is ready for you to join our award-winning team Paul Miller doesn't just lend his name to a dealership; he ensures it maintains a reputation as the gold-standard for the loyalty and respect given to his valuable employees. If you're ready to thrive in an environment where your professional and personal goals are supported, submit your application and join Paul Miller Toyota Team today

What We Offer

• Medical, Dental & Vision Insurance
• Company Funded Life Insurance
• Health & Wellness Reimbursement Program
• 401K & Roth Investment Options
• FSA for both Health and Dependent
• Paid Time Off (Vacation, Sick & Holiday)
• Short Term/Long Term Disability Insurance
• Multitude of Employee Events

Responsibilities 

• Greet customers promptly and professionally in the service drive or at the service counter
• Listen to customer concerns and accurately document vehicle symptoms and service requests
• Advise customers on routine maintenance, manufacturer-recommended services, and necessary repairs
• Prepare accurate repair orders and obtain customer authorization for work
• Communicate clearly with technicians to relay customer concerns and ensure proper diagnostics
• Provide timely updates to customers regarding vehicle status, costs, and completion times
• Review completed repairs with customers and explain charges and services performed
• Follow up with customers after service to ensure satisfaction and address any issues
• Maintain detailed and accurate customer records and service history
• Support dealership goals for service sales, customer retention, and CSI (Customer Satisfaction Index)
• Other duties as assigned by management.