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Senior Projectmanager Customer Experience - New York, United States - T-Systems International GmbH
Description
Your tasks
As project manager CX you manage cross-strategic projects or lead projects within the framework of strategic programs (CX transformation process).
You support our national companies in their CX transformation process, e.g. you lead CX workshops and act as coach when implementing "Close the Loop feedback routines"
You conduct deep dives to analyze customer experience and you prepare presentations with actionable insights for our top management
You identify trends and best practices regarding customer experience and proactively facilitate best practice exchange within our international CX community
You initiate optimization of project processes, activities and systems
You plan and staff project resources according to the technical requirements and the project scope and lead project staff professionally
You take on the assessment, communication and mitigation of risks as well as target-group-specific communication (project sponsor, project participant, senior management, possibly management of affiliated companies)
You take on project budgeting and planning as well as regular updates
Your Profile
You have an excellent degree in business administration (with a focus on Marketing) or a comparable qualification and have many years of professional experience in the fields of Marketing / Strategy / Customer Experience / Project Management.
You also have the following knowledge and skills:
Excellent experience in managing strategic / overarching projects and, ideally, transformation processes
Excellent detailed knowledge of the market, technology and competitive environment in the information technology and telecommunications industry, including digital transformation
Excellent analytical and conceptual skills
A high level of initiatives, results orientation and a sense of responsibility
Distinct customer and team orientation
Ability to analyze complex questions and translate the findings into presentations for the top management with clear recommendations
Excellent presentation and communication skills in English
About us
We feel as much at home in Bonn as we do in the 50 other countries around the globe where we provide our services.
As one of the leading telecommunications providers in Europe, we also have a footprint in the markets in Asia and the United States.
We're on our way to become one of the industry's top service companies and want you to help us to get there.
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