CIS Technician - Norfolk - EMW

    EMW
    EMW Norfolk

    3 days ago

    Description

    Deadline Date: Thursday 5 February 2026

    Requirement: CIS Technician (Operations & Exercises)

    Location: Norfolk, VA, US

    Full Time On-Site: Yes

    Time On-Site: 100%

    Total Scope of the request (hours): 1400

    Required Start Date: 16 March 2026

    End Contract Date: 31 December 2026

    Required Security Clearance: NATO SECRET

    Duties & Role:

    Exercise Support

    • Supports Local Technical Support teams in build-up, deployment and tear-down activities related to exercises.
    • Assists in planning support of local exercise requirements.
    • Assists in maintaining CSU Norfolk annual exercise calendar and exercise support planning documents.
    • Assist in site surveys and collecting lessons identified.
    • Assist logisticians by receiving and storing CIS equipment and controlling access to it.

    Ad-Hoc events support

    • Coordinates all CIS requirements in relation to set up, deployment and tear-down activities related to events and conferences.
    • Works with CSU change coordinators and local technical teams to assess customer requirements and provide response to customer requests for support.
    • Assist in maintaining overview of ad-hoc event support activity and effort throughout the year

    Specific Working Conditions: Possible travel to other locations as required by NATO Exercises under the Geographic Area of Responsibility.

    Requirements

    Skill, Knowledge & Experience:

    • The candidate must have a currently active NATO SECRET security clearance
    • Minimum 3 years' experience working in an ICT CIS environment.
    • Minimum 3 years' experience supporting IT users, desktop hardware and software.
    • Minimum 3 years' experience working in an IT administration role.
    • Minimum 3 years' experience supporting NATO exercises as IT staff
    • Experience of providing hands on technical assistance across a diverse range of CIS equipment including but not limited to Workstations, Laptops, scanners, printers and VTC equipment.
    • Background and experience in NATO static and deployable CIS equipment and networks.
    • Working knowledge of policy, procedures, and organization of NATO CIS.
    • Working knowledge of ITIL processes and procedures (incident, change, configuration and asset management)
    • Working knowledge of ITSM ticketing tools (BMC Remedy).
    • Working knowledge of Active Directory.
    • Working knowledge of SharePoint would be advantageous.
    • Working knowledge of current operating systems and office automation software

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