Community Marketing Manager - San Francisco, United States - SGA

Description

Software Guidance & Assistance, Inc., (SGA), is searching for a

Customer Marketing Manager

for a

Contract

assignment with one of our premier

SaaS

clients in

San Francisco, CA .

This role is also open to fully remote.

The Retention Marketing team's mission is to engage our customers throughout the post-sale journey to drive adoption and retention, build community, ignite advocacy, and create Adobe customers for life.

As a Customer Marketing Manager, you will help manage one of our largest global customer advocacy initiatives, the Marketo Engage User Group program.

Success in this role can be achieved with a customer-first mindset, strong attention to detail, organization, and effective communication and relationship building skills.

In addition to supporting the User Group program, you will help drive project management across Advocacy team initiatives.

Responsibilities

:

Program Management - Connect with User Group Leaders daily to drive overall engagement amongst members, address questions, and gather feedback on how to improve the program

Event Coordination - Drive virtual event execution across multiple User Groups, including registration, emails, and day-to-day administration of events

Vendor/Agency Management - Drive coordination between vendors, agencies, and internal stakeholders in support of flawless execution across multiple, simultaneous projects

Operations and Reporting - Coordinate execution of email campaigns and promotional materials for User Groups and maintain accurate and detailed reporting of program impact.

Required

Skills
:

4+ years of proven success managing customer programs and/or other high visibility, strategic customer initiatives

Ability to multi-task and work on several projects, often under tight parallel timelines, and consistently deliver results

Ability to prioritize assignments, execute tasks with accuracy and strong attention to detail

Synthesize data and effectively communicate with and influence stakeholders to an aligned position

Lead through ambiguity, prioritize needs, and deliver measurable results in a fast-paced environment

Strong program and project management skills

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business.


Our mission:
to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it.

You'll join a diverse team built on these core values:

customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at

.

EEO Employer:

Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status.

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