Customer Service Representative - Rumford - ELEMENT2

    ELEMENT2
    ELEMENT2 Rumford

    6 days ago

    $65,000 - $125,000 (USD) per year *
    Description
    Customer Service Representative
    Schedule: Monday-Friday, 9:30 AM - 6:00 PM
    Pay Rate: $19.00 per hour
    General Description
    We are seeking a full-time Customer Service Representative to serve as a primary point of contact for our customers. This role is responsible for providing accurate information regarding products and services, processing incoming orders, and resolving customer inquiries and complaints in a professional and timely manner.
    The ideal candidate is detail-oriented, organized, and committed to delivering excellent customer service.
    Responsibilities
    • Communicate with customers and internal employees via phone, email, and in person regarding:
      • Product and service inquiries
      • Order placement and updates
      • Shipping dates and delays
      • Complaints or issue resolution
    • Receive and process incoming orders via email, phone, fax, or other electronic methods
    • Accurately and timely enter orders, return authorizations, change notes, and other relevant information into the system in accordance with company procedures
    • Maintain detailed and accurate records of customer interactions, orders, complaints, and actions taken
    • Answer incoming phone lines and direct calls appropriately
    • Fill in as Switchboard Operator when requested by a supervisor
    • Perform additional clerical, administrative, and office duties as assigned
    Qualifications
    • Strong verbal and written communication skills
    • Excellent attention to detail and organizational skills
    • Ability to manage multiple tasks in a fast-paced environment
    • Professional and courteous customer service demeanor
    • Basic computer proficiency and data entry experience
    Additional Requirements
    • Authorization to work in the United States is required
    • The company does not provide visa sponsorship
    * This salary range is an estimation made by beBee
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