patient services lead- surgial specialties and hernia center(100% fte) - Seattle, WA , USA, United States - University of Washington
Description
UW Medical Center-Northwest- Surgical Specialties and Hernia center has an outstanding opportunity for a Patient Services Specialist Lead.WORK SCHEDULE
Full-time, 100% FTE (40 hours per week)
Day Shift
POSITION HIGHLIGHTS
Conveniently located near public transportation
Make a difference for the patients and employees we serve
Opportunity to provide career growth
DEPARTMENT DESCRIPTION
Surgical Services and Hernia Center at Meridian Pavilion is the leader in advanced surgical services for the Seattle community and beyond, offering the latest in a variety of minimally invasive treatment options, including the da Vinci Si Robotic Surgical System.
Our board-certified surgeons have extensive experience and a track record of surgical excellence, and our care extends beyond the operating table.
Every service we provide in our newly expanded and enhanced surgical facility is personalized to fit each patient's unique needs, and partnerships are an integral aspect of the care plans we design with our patients.
PRIMARY RESPONSIBILITIES
Lead Patient Services Specialists and other assigned staff, and perform the work of the other Patient Services Specialist levels
Direct, schedule and assist in the training of staff; provide feedback to supervisor on staff's performance
Monitors daily performance dashboard; call waiting, queues, abandon rate and ensures daily work complete and accurate
Identify and resolve problems or unusual situations; recommend changes as necessary
Monitor and evaluate policies and procedures to suggest operational changes
Assists in the preparation and maintenance of provider and clinic schedules
Perform the work of the Patient Services Specialist 1, 2, and 3
REQUIRED POSITION QUALIFICATIONS
High school diploma or GED equivalent
Three years of Patient Support Service experience
OR
An equivalent combination of education/experience
ABOUT UW MEDICAL CENTER-NORTHWEST
UW Medical Center is an acute care hospital located in Seattle with two campuses: Montlake and Northwest. As the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and nationally ranked in six specialties, UW Medical Center prides itself on compassionate patient care as well as its pioneering medical advances.
The UW Medical Center-Northwest campus offers emergency and inpatient and outpatient medical, surgical, and therapeutic care.
It is located in north Seattle on a beautiful, easy-to-access 44-acre campus that includes the neighboring Northwest Outpatient Medical Center and Specialty Care Meridian Pavilion.
Teamwork. Community. Opportunity. Become part of our team. Join our mission to make life healthier for everyone in our community.ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER
UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center.
UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals.
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.
Become part of our team. Join our mission to make life healthier for everyone in our community.