- Receives and initiates telephone calls to/from NeoGenomics customers and sales representatives, including but not limited to:
- Reporting test results accurately to the appropriate person
- Adding/Canceling tests
- Providing specimen requirements
- Researching test availability
- Providing testing fees
- Basic problem solving
- Ordering supplies
- Pending list review
- Working knowledge of logistics
- Triage calls and forward to the correct individual/department
- Resolves all client and case concerns in a timely manner. Finds resolutions and follow through until the incident is complete
- Provides results to clients in accordance with department SOPs. Ensures the privacy and confidentiality of all communications
- Assesses and responds to situations where standard protocol has failed in resolving customer or sales issues and works to resolve issues with other departments
- Documents all phone calls and emails in
- Establishes effective and service driven relationships with sales representatives and client contacts
- Ongoing responsibility for maximizing department quality and productivity by monitoring service levels and minimizing abandoned calls and long wait times
- Assist in making all necessary communications to clients within the defined region and fully understands the impact of these actions to patient care
- High School Diploma or equivalent. Additional training in a medical or call center environment preferred 1+ years of experience equivalent to working in Customer Service preferred
- Excellent typing and data entry skills
- Proficient with MS Office programs and database management
- Experience managing multiple projects
- Highly focused on service orientation
- Ability to communicate effectively, both written and oral
-
new psychiatrist
1 week ago
Health Advocates Network Carlsbad, United StatesHealth Advocates Network is currently seeking a Psychiatrist to work at a facility in Represa, California. These are registry positions with our company. · Pay Rate: $266 / hour · *1099 Independent Contractor · Shift details: · Area: Mental Health STRT Class: PSYT Shift: 1 Start: ...
-
Direct Support Professional- Alta Vista
1 week ago
People's Care Carlsbad, United StatesPosted Monday, February 5, 2024 at 8:00 AM · Changing Lives Shaping The Future · Job Title: Direct Support Professional · Hourly Rate: $ $18.00/hr. · Shifts Needed: · PM/NOC -Must work one weekend day · Job Status: Full Time · Work Locations: VISTA, CA · COME JOIN OUR TEA ...
-
AVISE Patient Advocate
5 days ago
Exagen Inc. Carlsbad, United StatesOverview: · Exagen is a patient-focused and discovery-driven life sciences company dedicated to transforming the care continuum for patients suffering from debilitating and chronic autoimmune diseases. Our goal is to enable rheumatologists to improve care for patients through th ...
-
Nurse Educator
4 days ago
IQVIA Carlsbad, United StatesWe welcome you to apply if interested You will be asked to create an account, which takes less than one minute and requires only a username and password. The entire application takes no more than 5-7 minutes to complete.Job Description:Our RN Clinical Educators experience a uniqu ...
-
Paid Social Media Manager
6 days ago
L7 Creative Carlsbad, United StatesJob Description · Job Description Salary: $80,000 - $95,000 · L7 Creative is looking for a Paid Social Media Manager looking to help eCommerce brands and grow in this new era of marketing. · L7 Creative is a Digital Media marketing agency. We're proven performers who have withst ...
-
Nurse Educator
1 day ago
IQVIA Carlsbad, United StatesWe welcome you to apply if interested You will be asked to create an account, which takes less than one minute and requires only a username and password. The entire application takes no more than 5-7 minutes to complete. · Job Description: · Our RN Clinical Educators experience ...
-
Customer Success Advisor
3 weeks ago
HME Carlsbad, United StatesHME has been creating innovative products for the drive-thru and pro-audio industries since 1971. From the very beginning, we've known these solutions would never have happened without the customer-focused people who make up our company. HME has a team environment with a culture ...
-
The Ladders Carlsbad, United StatesAstronics Subsidiary · Astronics CSC · Location · Waukegan, IL · Description · Astronics Connectivity Systems and Certification (formerly Telefonix PDT and Astronics Armstrong Aerospace) serves as the experienced, global market leader for in-flight entertainment and connectivit ...
-
Astronics Carlsbad, United StatesDirector of Programs and Engineering Services · Astronics Subsidiary Astronics CSC · Location Waukegan, IL · Description · Astronics Connectivity Systems and Certification (formerly Telefonix PDT and Astronics Armstrong Aerospace) serves as the experienced, global market lead ...
-
AVISE Patient Advocate
2 weeks ago
Exagen Inc. Carlsbad, California, United States PermanentOverview: · Exagen is a patient-focused and discovery-driven life sciences company dedicated to transforming the care continuum for patients suffering from debilitating and chronic autoimmune diseases. Our goal is to enable rheumatologists to improve care for patients through the ...
-
RN, Director of Patient Care Services
2 weeks ago
BrightStar Care Carlsbad, United StatesAre you a caring and experienced RN motivated by a passion for person-centered, high-quality care? Wouldnt it be great to stop running from room to room and be able to make a real difference one patient/family at a time? Were excited to announce a new opportunity for the position ...
-
Direct Support Professional- Alta Vista
1 week ago
People's Care Carlsbad, United StatesPosted Monday, February 5, 2024 at 8:00 AM · Changing Lives Shaping The Future · Job Title: Direct Support Professional · Hourly Rate: $ $18.00/hr. · Shifts Needed: · PM/NOC -Must work one weekend day · Job Status: Full Time · Work Locations: VISTA, CA · COME JOIN OUR TEAM Do yo ...
-
Rn, Dpcs
6 days ago
BrightStar Care of Carlsbad Carlsbad, United StatesAre you a caring and experienced RN, DON, DPCS, RN Case Manager (or similar) motivated by a passion for high-quality, person-centered care? Wouldn't it be great to make a real difference one patient/family at a time? · We're excited to announce a new opportunity for the position ...
-
Astronics Carlsbad, United StatesAstronics Connectivity Systems and Certification (formerly Telefonix PDT and Astronics Armstrong Aerospace) serves as the experienced, global market leader for in-flight entertainment and connectivity (IFEC) solutions for aircraft. As a systems certification provider, Astronics C ...
-
Sales Associate, Small Business
1 week ago
The Hartford Carlsbad, United StatesSales Associate - SG08AE · We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as ...
-
Customer Experience Representative
1 week ago
Island Stone North America Carlsbad, United States_Customer Experience Representative _ · **Customer Experience Representative - Customer Experience (CX) Department** · **Job Description Overview** · Island Stone North America is looking for a proactive and passionate Customer Experience Representative to join our team. As a key ...
Client Advocate I - Carlsbad, United States - NeoGenomics
Description
Are you motivated to participate in a dynamic, multi-tasking environment? Do you want to join a company that invests in its employees? Are you seeking a position where you can use your skills while continuing to be challenged and learn? Then we encourage you to dive deeper into this opportunity.
Not only do we provide career coaches internally, but we offer many training opportunities to expand your knowledge base We have highly competitive benefits with a variety of HMO and PPO options.
We have company 401k match along with an Employee Stock Purchase Program.We have tuition reimbursement, leadership development, and even start employees off with 16 days of paid time off plus holidays.
We offer wellness courses and have highly engaged employee resource groups. Come join the Neo team and be part of our amazing World Class Culture
NeoGenomics is looking for a Client Advocate I based out of either our sites in Aliso Viejo, CA or Carlsbad, CA who wants to continue to learn in order to allow our company to grow.
Now that you know what we're looking for in talent, let us tell you why you'd want to work at NeoGenomics:
Position Summary:
The Client Advocate I assists managing the client base within their respective region and serves as the point of contact for their regional sales representatives; providing excellent customer service to all internal and external customers.
They will serve as the primary point of contact to obtain client updates and troubleshoot case delays within the laboratory.
This is the entry level in the Client Service organization and employees perform the full range of customer service activities.
Core Responsibilities:
Requirements:
