Field Technician- IT - Dallas

Only for registered members Dallas, United States

8 hours ago

The IT Field Technician provides professional technical support to employees across the company through both Helpdesk and Field Support functions. · This role is responsible for diagnosing and resolving software, hardware, and network issues, while also supporting jobsite IT oper ...

Job description

The IT Field Technician provides professional technical support to employees across the company through both Helpdesk and Field Support functions.

This role is responsible for diagnosing and resolving software, hardware, and network issues, while also supporting jobsite IT operations and office environments.

The position plays a critical role in identifying, improving, and implementing IT processes that enhance efficiency, reduce downtime, and align with Rogers-O'Brien's strategic objectives.

This is an on-site position requiring in-person support—remote work is not available due to the hands-on nature of the role.

Responsibilities
Field Support
Deploy and support workstations, hardware, and network setups at jobsites and offices.
Provide on-site support for technical issues that cannot be resolved remotely.
Troubleshoot and resolve connectivity issues (VPN, remote tools, ISPs).
Lead equipment setup, repairs, replacements, and IT demobilizations.
Conduct field visits to assess equipment and system performance.
Supervise IT interns during mobilizations and training.
Coordinate with project teams and identify improvement areas with IT leadership.
Manage third-party vendors like Internet Service Providers.
Helpdesk & Systems Support
Respond to hardware, software, and network issues via Helpdesk system.
Collaborate with users to define IT needs and solutions.
Support devices and platforms including Windows, iOS, Office, VPN, DNS, DHCP.
Track and document requests, issues, and resolutions using Helpdesk tools.
Recommend and implement solutions to reduce recurring issues.
Communication & Documentation
Maintain clear, professional communication with users and vendors.
Document field and Helpdesk support activities and contribute to the knowledge base.
Analyze trends to improve system reliability and user experience.
Qualifications
Bachelor's in Computer Science preferred; equivalent experience considered.
3-5 years of relevant IT support experience required.
CompTIA A+ or Tech+ certification preferred.
Work Environment & Physical Requirements
On-site role with regular field visits (no remote work).
Must meet company driving requirements to operate a company vehicle.
Ability to lift up to 20 lbs and adapt to changing work environments.
Strong critical thinking, communication, and troubleshooting skills required.
RO Perks
Competitive Salary & Benefits
Paid Maternity and Paternity leave
Structured career pathing and continuing education support
RO Refresh - Additional paid time off between Christmas and New Years
Commitment to Diversity at RO

Rogers-O'Brien is committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives.

Notice to Search Firms and Recruiters: Rogers-O'Brien Construction (RO) does not accept unsolicited resumes, profiles, or applications from recruiters or employment agencies.

RO is under no obligation to pay any referral compensation or recruiter fee in the absence of a position-specific requisition and currently executed Recruitment Services Agreement.

This includes unsolicited resumes submitted directly to any RO employee or hiring manager.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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