Customer Care Lead - Anaheim, CA
19 hours ago

Job description
We are seeking a dynamic leader to guide a team of Customer Care Representatives (CCRs) who support and engage health-focused business customers across the U.S. This role is perfect for someone who combines strong analytical thinking, a coaching mindset, and a commercial approach to customer care.
You'll lead the team, refine processes, improve performance using CRM insights, and contribute directly to revenue growth—while also managing a small portfolio of accounts to stay connected to customer needs.
What you'll be doing
Lead & Develop the Team
- Coach, mentor, and support a high-performing Customer Care team
- Set clear KPIs and run regular check-ins
- Build a collaborative, growth-focused culture
Drive Growth & Customer Engagement
- Lead the team toward strong annual growth targets
- Use CRM insights to identify opportunities and inform strategy
- Oversee proactive outreach and consistent follow-up with customers
Own Key Accounts
- Manage a small portfolio of business accounts
- Support CCRs with escalations and customer communication
- Assist with orders, training coordination, and general inquiries
Optimize Processes & CRM Usage
- Champion strong Salesforce/CRM adoption
- Ensure accurate reporting and visibility into team performance
- Improve workflows to build scalable, efficient operations
What you'll need to succeed
- 5+ years in Customer Care, Inside Sales, or Account Management (B2B preferred)
- 2+ years of people leadership or coaching experience
- Strong analytical approach—comfortable with CRM data and KPIs
- Experience with Salesforce or similar tools
- Excellent communicator with a customer-first approach
- Thrives in a fast-paced, evolving, mission-driven environment
What you will get in return
- Fast-growing, mission‑driven health & wellness company
- Highly visible role with real impact
- Opportunity to shape and scale a developing team
- Supportive leadership and collaborative environment
- Competitive salary and benefits
What to do now
If this sounds like the right fit, simply click "Apply" or contact me for a confidential chat
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