Customer Care Lead - Anaheim, CA

Only for registered members Anaheim, CA, United States

19 hours ago

Default job background
$65,000 - $115,000 (USD) per year *
* This salary range is an estimation made by beBee
We are seeking a dynamic leader to guide a team of Customer Care Representatives (CCRs) who support and engage health-focused business customers across the U.S. This role is perfect for someone who combines strong analytical thinking, a coaching mindset, and a commercial approach ...
Job description

We are seeking a dynamic leader to guide a team of Customer Care Representatives (CCRs) who support and engage health-focused business customers across the U.S. This role is perfect for someone who combines strong analytical thinking, a coaching mindset, and a commercial approach to customer care.

You'll lead the team, refine processes, improve performance using CRM insights, and contribute directly to revenue growth—while also managing a small portfolio of accounts to stay connected to customer needs.

What you'll be doing

Lead & Develop the Team

  • Coach, mentor, and support a high-performing Customer Care team
  • Set clear KPIs and run regular check-ins
  • Build a collaborative, growth-focused culture

Drive Growth & Customer Engagement

  • Lead the team toward strong annual growth targets
  • Use CRM insights to identify opportunities and inform strategy
  • Oversee proactive outreach and consistent follow-up with customers

Own Key Accounts

  • Manage a small portfolio of business accounts
  • Support CCRs with escalations and customer communication
  • Assist with orders, training coordination, and general inquiries

Optimize Processes & CRM Usage

  • Champion strong Salesforce/CRM adoption
  • Ensure accurate reporting and visibility into team performance
  • Improve workflows to build scalable, efficient operations

What you'll need to succeed

  • 5+ years in Customer Care, Inside Sales, or Account Management (B2B preferred)
  • 2+ years of people leadership or coaching experience
  • Strong analytical approach—comfortable with CRM data and KPIs
  • Experience with Salesforce or similar tools
  • Excellent communicator with a customer-first approach
  • Thrives in a fast-paced, evolving, mission-driven environment

What you will get in return

  • Fast-growing, mission‑driven health & wellness company
  • Highly visible role with real impact
  • Opportunity to shape and scale a developing team
  • Supportive leadership and collaborative environment
  • Competitive salary and benefits

What to do now

If this sounds like the right fit, simply click "Apply" or contact me for a confidential chat



Similar jobs

  • Work in company

    Customer Care Lead

    Only for registered members

    We are seeking a dynamic leader to guide a team of Customer Care Representatives (CCRs) who support and engage health-focused business customers across the U.S. This role is perfect for someone who combines strong analytical thinking, a coaching mindset, and a commercial approach ...

    Anaheim $65,000 - $115,000 (USD) per year

    1 day ago

  • Work in company

    Direct Care Lead

    Only for registered members

    The Direct Care Lead provides rehabilitative support services for adults with developmental disabilities with challenging behavior service needs under the supervision of the Program Administrator. · High School Graduation or G.E.D. · ...

    Anaheim $24.71 - $30.54 (USD)

    3 weeks ago

  • Work in company

    Child Care Center Team Lead

    Only for registered members

    This is more than just a daycare job. It's a journey, where you learn, grow, thrive—and play—every day. · ...

    Anaheim $20.93 - $21.74 (USD)

    1 month ago

  • Work in company

    Child Care Center Team Lead

    Only for registered members

    This is more than just a daycare job. · Promote the social, physical, and intellectual growth of the children in your care. · Take the lead on classroom management and curriculum implementation. · ...

    Anaheim $20.93 - $21.74 (USD) Full time

    1 month ago

  • Work in company

    Bilingual Outreach Lead Care Manager

    Only for registered members

    The Bilingual Outreach Lead Care Manager (LCM) provides oversight and coordination of health care management services within the Enhanced Care Management (ECM) program. · ...

    Anaheim $21 - $25 (USD) OTHER

    4 days ago

  • Work in company

    Neurology Nurse Practitioner

    Only for registered members

    We are seeking an experienced Nurse Practitioner or Physician Assistant with strong neurology expertise to lead our Dementia & Cognitive Health Neurology Program. This role blends advanced clinical care with program development and leadership influence in a hybrid care model serv ...

    Anaheim $150,000 - $200,000 (USD)

    1 month ago

  • Work in company

    Director of Rehabilitation

    Only for registered members

    The Anaheim Clinic is seeking a Director of Rehabilitation to oversee and lead all program department operations and staff while serving as the clinical anchor for the site. · ...

    Anaheim $125,000 - $150,000 (USD)

    2 weeks ago

  • Work in company

    Customer Service Manager

    Only for registered members

    We are seeking a dynamic leader to guide a team of Customer Care Representatives (CCRs) who support and engage health-focused business customers across the U.S. · Lead & Develop the Team · Catch, mentor, and support a high-performing Customer Care team · Ow Own Key Accounts · Man ...

    Anaheim

    2 weeks ago

  • Work in company

    Office Operations Associate

    Only for registered members

    +This is a full-time on-site role for an Office Manager based in Anaheim, CA. The Office Manager will oversee daily office operations, maintain office organization and coordinate administrative tasks to ensure efficiency. · +Managing schedules · Supervising administrative staff · ...

    Anaheim

    1 month ago

  • Work in company

    Recreation Assistant

    Only for registered members

    We are now hiring a Recreation Assistant to be the newest member of our awesome team. · We believe in cultivating a family culture and thrives on person-centered care, while building a positive culture focused on a shared vision, trust, communication and collaboration. · Our miss ...

    Anaheim $18 - $20 (USD)

    1 month ago

  • Work in company

    Team Lead

    Only for registered members

    +Join a strong community where all we do is care-for the children and families we serve every day, as well as for our dedicated team members. · +Promote the social, physical, and intellectual growth of the children in your care. · Take the lead on classroom management and curricu ...

    Anaheim

    1 month ago

  • Work in company

    Lead Teacher- Weekday

    Only for registered members

    Join a strong community where all we do is care-for the children and families we serve every day, as well as for our dedicated team members. · We listen and we know what you're looking for: · You want benefits. We support you with a minimum 50% childcare discount, · immediate acc ...

    Anaheim $21.07 - $21.89 (USD)

    3 weeks ago

  • Work in company

    RN - Weekends / Korean speaker preferred

    Only for registered members

    We are looking for RNs for all shifts for part-time. · Directly supervises employees and carries out supervisory responsibilities in accordance with the Facility's policies and applicable laws. · ...

    Anaheim

    1 month ago

  • Work in company

    Are you a Caregiver looking for a job?

    Only for registered members

    We are seeking a Caregiver to join our team at Senior Helpers in Anaheim, US. · Come make a difference in someone's life with us! · Create and maintain open communication with seniors, their families, and our staff · Assist with personal care · Companionship · Assist with all Act ...

    Anaheim

    1 month ago

  • Work in company

    Lead Teacher- Weekday

    Only for registered members

    Join a strong community where all we do is care-for the children and families we serve every day. · We listen and we know what you're looking for: · You want benefits. We support you with a minimum 50% childcare discount, · immediate access to benefits,tuition reimbursement, · an ...

    Anaheim

    1 month ago

  • Work in company

    In-Home Caregivers

    Only for registered members

    If you're a caregiver looking for consistent hours and to be part of an agency servicing your community come talk to us today. · ...

    Anaheim

    1 month ago

  • Work in company

    In Home Care

    Only for registered members

    We are looking for YOU to make a difference in someone life Come join one of the fastest-growing home care companies in the nation. · ...

    Anaheim

    1 month ago

  • Work in company

    OR Technician Specialist

    Only for registered members

    The OR Tech Specialist supports the department of Surgical Services in the provision of patient care by the coordination of surgical instrumentation and performance of scrub technologist activities in all specialty areas under the direction of a Registered Nurse. · Effective comm ...

    Anaheim OTHER

    4 days ago

  • Work in company

    OR Technician Specialist

    Only for registered members

    The OR Tech Specialist supports the department of Surgical Services in the provision of patient care by the coordination of surgical instrumentation and performance of scrub technologist activities in all specialty areas under the direction of a Registered Nurse. · ...

    Anaheim

    4 days ago

  • Work in company

    Dentist

    Only for registered members

    An opportunity to join Anaheim Hills Dental Group and Orthodontics as an Associate Dentist. · Provide high-quality comprehensive dental care. · Partner with Owner Dentists for coaching and mentorship. · Expand your skills with extensive CE opportunities. · ...

    Anaheim $160,000 - $390,000 (USD)

    1 week ago